Key Indicators of Business Processes

The book provides a comprehensive overview of the key performance indicators of corporate processes, highlighting their importance in efficient business operations. The author, Tam嫳 Fodor, with his engineering, economist and MBA degrees, as well as many years of management experience, proves to be a reliable source on the subject. The book discusses in detail the history of performance indicators, the relationship between corporate organization and processes, and indicators related to major business processes.

The main topics and most important ideas are as follows:

History of performance indicators: The document briefly presents the development of performance indicators, highlighting that initially the goal was to measure simple financial data, while today we use more complex indicators covering the entire business process.

Corporate organization and processes: The author emphasizes the process-based mindset, in which the company is interpreted as a system of interconnected processes. Proper identification and measurement of processes is essential for efficient operation.

13 Key Business Processes and 160 Key Indicators: The book covers the most important business processes - planning, product development, manufacturing, marketing, sales, human resource management, etc. - in separate chapters. Each chapter provides a detailed description of the indicators related to the process, their calculation methods and interpretation.

38 Result Indicators: The author devotes a separate chapter to Key Performance Indicators (KRIs), which measure the overall performance of the company, such as revenue, profit, market share.

Exciting corporate examples, real-life, often personal cases, 59 figures and 34 tables help with understanding and readability.

Developing a KPI System: The document provides guidance on developing an effective KPI system. It highlights the importance of employee involvement, alignment with strategic goals and the use of the SMART method.

The document may be useful for:

Business managers who want to learn about the most important business indicators in order to operate more efficiently.

Middle managers who need indicators to optimize and measure their processes.

Anyone who wants to get a comprehensive picture of corporate indicators and their application.

Shortcomings of the document:

Overall, the document is a useful and informative source on the topic of corporate indicators. The ideas and case studies in the book can help business leaders achieve more efficient operations.