You want people to like you. You want people to agree with you. You want to win-and you want them to win too! Create that win/win. Turn disagreements into agreements. Create positive situations that bring positive outcomes.
If you service customers, or if you manage those who service your customers, improve productivity and increase profits. Be more persuasive. Convince people you have the answer. Avoid alienating people. Choose the perfect words.
In this entertaining story, you will find a communication and persuasion toolbox filled with many dozens of time-tested methods to move people to your way of thinking.
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。
