This comprehensive resource provides a practical framework for understanding and conducting workplace mediation before conflicts become costly and disruptive.
Part I examines the distinctive nature of workplace conflict and the conditions that allow it to take root and persist. Audrey Lee explores the interpersonal and organizational dynamics that often underlie workplace disputes, offering readers practical guidance for approaching difficult conversations and addressing conflict before it escalates. Whether dealing with a conflict of their own or helping others navigate one, readers will gain a deeper understanding of how workplace disputes develop and how they can be managed more effectively.
Part II focuses on the workplace mediation process, guiding readers through each stage from initial assessment and preparation to facilitated dialogue and resolution. Organized around the questions most frequently asked by mediators and participants, the book addresses the challenges that commonly arise in workplace disputes and offers thoughtful, experience-based guidance for responding to them. The result is a practical resource for anyone seeking to understand workplace mediation and its role in fostering healthier, more productive organizations.
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。
