Quality and Customer Satisfaction in Tourism: a critical approach links two of the most important concepts in the tourism industry worldwide today. It not only covers quality management techniques but
During the last decade Ecotourism was seen as a concept that was situated at the centre of tourism?s new research paradigm, reflected by the search for new forms of tourism products. These days, with
This edition stresses some critical reflectons regarding security policies before and during Sport Events in our contemporary era of generalized insecurity. Sport competitions at the national, Europea
The Globalization of Tourism & Hospitality is an innovative textbook that provides a fresh insight into the strategic rationale behind the globalization of the tourism & hospitality industry.
Engaging Transculturality is an extensive and comprehensive survey of the rapidly developing field of transcultural studies. In this volume, the reflections of a large and interdisciplinary array of s
