Gallagher

The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require

The latest title from the acclaimed Current Protocols series, Current Protocols Essential Laboratory Techniques, 2e provides the new researcher with the skills and understanding of the fundamental lab

Uniting theory and application,the third edition of Representative Government in Modern Europe continues the tradition of previous editions by first examining the themes,debates,developments and struc

Coeliac disease (CD) and other allergic reactions/intolerances to gluten are on the rise, largely due to improved diagnostic procedures and changes in eating habits. The worldwide incidence of coeliac

The two reporters, A.J.L. Fremantle and Whitelaw Reid, one traveling with the Union army and the other with the Confederates, are the authors of these two magnificent firsthand accounts of the battle

2008 PROSE award winner for Excellence in Biology and the Life SciencesFrom the leading branded source for methods in the life sciences, this essential resource for the lab provides every researc

Six Practice Tests for the iBT gives students plenty of practice as they prepare for the Internet-based TOEFL (iBT) or the new form of the institutional TOEFL (ITP).This new book/audio set contains a

Cowritten by the authors of the international bestsellers A Peacock in the Land of Penguins (more than 250,000 copies sold) and Walk Awhile in MY Shoes (more than 750,000 copies sold) A lively parable

Published by the American Geophysical Union as part of the Geophysical Monograph Series, Volume 156.Space is dominated by plasma and a myriad of physical processes through which it has been evolving f

This popular 1995 work is now available in trade paperback for all those who have still not read a vivid, exciting account of the largest battle of the American Revolution (albeit a crushing American

People in Organisations is concerned with the examination of contextual and content issues surrounding people and organisations. The module examines those sociological issues such as organisational th

With roots in the brewing youth scene of the 1990's, Hugh Gallagher's debut novel tracks a young man's search for self through the scattered shards of a culture in flux.Neil is a dentally challenged,

Pine Hill, originally known as Clementon Heights, became a borough in 1929. It was aptly named by Johanna Burton for its many pine trees and hills. Known in the early years as a health retreat, city d

Piro, an anime obsessed fan, and Largo, an American gamer, are stranded in Japan and must earn enough money for plane tickets home while they explore the Japanese world of gaming and the cute locals.

Blasting out of the brilliant Max Meow graphic novel series, this is an action-packed, epic space adventure where the laughs are cosmic, the action is stellar, and adventures are out of this world!Meet the ultimate group of galactic misfits: the adventurous and goofy Rex; his robot First Mate, Spud; the banana-like navigator Lt. Peele; an adorable Shark-headed Ensign called Trog; and the mysterious rabbit scientist, Dr. B - who must band together to protect the universe from space pirates, cosmic bad guys, and the occasional planet-sized platypus! Oh, and all whilst hurtling through the stars in a giant hot dog-shaped spaceship . . .Rex and the team have been assigned by S.T.A.R.R. Command to protect an alien leader and his loyal subjects from monsters attacking their planet - but it soon becomes clear that all is not as it seems!Dr. B has joined the crew to make sure Rex doesn’t mess things up, but even she begins to realise that the “bad guys” they're battling maybe aren't so bad. Wh