In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain they have very little to
Answers to your most pressing SOA development questionsHow do we start with service modeling? How do we analyze services for better reusability? Who should be involved? How do we create the best archi
An accessible, thorough introduction to quantitative finance Does the complex world of quantitative finance make you quiver? You're not alone! It's a tough subject for even high-level financial gurus
The best-practices solution guide for rescuing broken software systemsIncremental Software Architecture is a solutions manual for companies with underperforming software systems. With complete guidanc
A COMPANION TO THE ETRUSCANS CONTRIBUTORS TO THIS VOLUMEHilary Becker, Marshall J. Becker, Sinclair Bell, Claudio Bizzarri, Giovannangelo Camporeale, Alexandra A. Carpino, Alexis Q. Castor, Letizia Ce
Offers a refreshing new approach to the study of language and society, written by one of the pioneers in sociolinguisticsTeaches students to 'learn by doing' through inclusion of chapter-by-chapter re
Managers As Mentors is a rapid-fire read and a provocative guide to helping associates grow and adapt in today's tumultuous organizations. This new edition has been thoroughly revised and updated. Chi
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back'and those who don't soon discover that word spreads fast. The differ
