Carreira, a manufacturing and engineering consultant, brings principles of manufacturing to the shop floor in this accessible reference, describing essential tools that can help streamline operations
Reveals twelve secrets of expert influencers, explaining the laws of dissonance, contrast, and expectations, and offers strategies and tactics for developing persuasion skills to achieve success and p
Traces the rise and fall of retail giant JCPenney, charting the people and events that have been part of its history, and how the stories and characters offer lessons applicable in all of corporate Am
Few professional firms are able to consistently grow their fees and profits. Based on the concept of relationship marketing, The Rainmaker's Toolkit gives readers the tools, techniques, and strategies
Innovative strategies to help managers focus on -- and work to increase -- shareholder value. "Recent events have turned the spotlight on the issue of corporate accountability -- especiall
Dossani (South Asia programs, Shorenstein Asia-Pacific Research Center, Stanford U.) traces the political and economic development of India since independence and draws a portrait of its present insti
As a department manager, the last thing you want to think about is numbers. But the truth is, that's the only thing your executives and senior managers are thinking about so it's crucial to understand
An all new, updated edition of the book that’s been helping to knock customers’ socks off for 20 years. Who would’ve thought that a practical, fun, easy-to-read customer service book would capture t
Are we better off today than we were 50 years ago? Nearly 50 years after the Civil Rights Movement, there is a new crisis of opportunity in corporate America. Based on the author’s groundbreaking st
It can be found in a smile, a handshake, or a friendly chat. Knowing how to influence others is a crucial element of success. We succeed in business and in life when we influence how others think, fe
Over six million Americans start businesses every year. That's 11 startups a minute launched by passionate dreamers hop ing to transform their lives for the better. But a huge gap exists between the s
No matter what industry you're in or what economic conditions you are facing, you can still build a phenomenally successful business. Bestselling business authority Mark Thompson and international suc
"Too many employers and their recruiters are unaware that addressing a disability is often only a matter of mechanics. There's a too-common assumption that being disabled means being unable. That robs
What’s that? You don’t have an HR department? Or, you ARE the HR department? This is the one-stop resource you’ve been looking for. Whether or not an organization has a Human Resources department, c
Want to harness the power of new ideas? Become a “coolfarmer.” Pursuing new ideas is clearly the way to gain business advantage in the new millennium. But it’s not enough to simply chase after ideas
What if you could pinpoint your perfect job? Ever feel like you’re in the wrong job, maybe even the wrong career? You may be right. But before you make another move, consider this: Your brain is har
The decision to pay money for a product or service is often based on more than just the product or service itself. Consumers care deeply about the overall experience of the buying process: They respon
"Dr. Jac Fitz-enz...has now defined and shaped predictive analytics that define more clearly how today's metrics can predict and lead to tomorrow's successes."---Dave Ulrich, Professor, Ross School of
Hiiiii-ya! This book trains readers in the secrets of the martial arts, to engergize their negotiating skills. The best martial artists know what they want when they enter the arena, they
How Asking the Right Questions Generates the Great Ideas Your Company Needs By Arthur B. VanGundy Creative ideas matter only if they address the challenges your business must meet. As an
A powerful program for getting your finances into shape...now in paperback! Are your bills bloated, your savings scrawny, and your investments sluggish and lazy? This book introduces a pro
A step-by-step guide to mastering the proven wealth-building techniques that top earners use to become network marketing stars! As far as career opportunities go, network marketing is hard
Anti-American feeling is at an all-time high. Other nations and cultures have singled out our businesses, government, and way of life for harsh scorn, widespread resentment, even violence. Rebuilding
Teams that succeed are those that know how best to work together. This book shows managers how to get fast, powerful results. In a team situation, many issues -- like lack of trust and commitmen
What’s more important than whether a project is on time or on budget? Whether it delivers value. What good is a project that's on time...on budget...and ends up providing your organization
Global sourcing is a powerful business strategy that translates directly to the bottom line. Here’s how to do it right. More than ever, global sourcing is an economic necessity for compani
For the consultative salesperson, closing can be a tricky business. This book lays out a step-by-step plan for sealing the deal. For the past several years, the often-unwarranted myth of the p
For sales, marketing, finance, and human resource professionals, Zoltners (marketing, Northwestern U.) et al. describe how to create incentive systems that effectively motivate salespeople. They empha
"More than 30 years ago, Dick Grote developed a powerful, nonpunitive discipline system that turned a troubled Frito-Lay plant from a hotbed of employee sabotage and toxic relations into a produc
Learn to ask powerful questions that generate more sales! "Simply knowing the right questions to ask can make the difference between finalizing a sale or losing it. Most salespeople have extensi
Managing a sales force for the first time? Here's everything you need to know. "Making the leap into sales management means meeting a whole new set of challenges. As a manager, you're going to h
Nautilus Book Awards Winners for 2007 (category: Self-Help/Psychology/ Personal Growth) "Like many people, Kathleen Hall found that despite great success and material wealth, she had yet to iden
Consultant Christensen presents a 10-step plan for transforming the HR department from an administrative function into a strategic business partner. Drawing upon decades of experience as a human resou
Another knockout in the grand tradition of Knock Your Socks Off Service! If you hate prospecting, think how much those prospects dread your cold calls! You need techniques that energize an
A former human resources executive identifies the information to gather before a job interview, suggests how to respond to difficult questions during the first interview and leave a lasting impression
"Leadership development is self-development. The quest for leadership is first an inner quest to discover who you are. That is clearly the premise of this wonderful collection of developmental activit
Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn’t enough: you need a concrete plan for putti
Incorporating examples from Microsoft and Boeing, two Northwest consultants present their approach to initiating and implementing transformational change within a corporation that involves demonstrati
