Formerly with the Harvard Business School, Linder has years of executive experience in the technology industry; she now works as a consultant in Charlestown, Massachusetts. Based on 145-plus interview
From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad—and fail. They are treating the symptoms while ignoring the true problem.Success starts with
For decades, alarms have sounded about declining engagement. Yet companies continue to struggle with toxic cultures, and the low productivity and unhappiness that go with them.Why is “culture” so diff
Program manager—it’s one of the most challenging jobs you can have. Overseeing and coordinating multiple project teams and thousands of activities may seem a Herculean task, but it’s easier with the r
Simmons presents students, academics, general interest readers, and professionals working in a wide variety of contexts with the second edition of her comprehensive guide to bringing the power of effe
Offers lessons in strategic planning for businesses, incorporating examples ranging from Alexander the Great to IBM and General Electric, with proven ideas for increasing return on investment and maxi
Soupios and Mourdoukoutas present readers with their examination of classical philosophy as it applies to leadership, engaging the work of Aristotle, Heraclitus, Sophocles, Hesiod and a variety of oth
From the Publisher With changes in the economy, the job market, technology, and the law, human resources professionals and department managers alike are facing new challenges. Luckily, the second edi
Filled with illuminating examples, stories from the field, and dozens of forms for drafting franchising agreements and licensing programs, the fourth edition of "Franchising & Licensing" covers al
This comprehensive reference on international trade explains how to navigate international, national, and local regulations related to importing and exporting goods. The book begins with an overview o
In contrast to many leadership books that focus on abstract concepts and academic theories, How the Best Leaders Lead covers those topics succinctly and then gets straight to work with practical ideas
HR consultant and speaker Taylor is a former general counsel and executive with such companies as Blockbuster, Paramount Pictures, and Alamo Rent-A-Car, and was also chair of the Society for Human Res
The author describes the life of her father, a World War II veteran, who witnessed the atrocities of the Braunau concentration camp, and documents his struggles with anxiety and nightmares after his r
Building on the concrete advice and practical, powerful strategies revealed in its predecessor, More ProActive Sales Management provides harried sales managers with a proven method for managing the sa
Describes the impact that technology has on children's attitudes and identities along with advice for parents to help children develop social networking skills, a healthy identity, and a sense of purp
Co-published with SHRM.Many organizations understand the benefits of a longer-term approach to staffing: reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater profi
The ability to speak with confidence and deliver winning presentations can accelerate your career, earn people's great respect, and enable you to achieve your greatest-even most impossible-seeming goa
Branding consultant VanAuken presents advice on brand management in the form of textual explanation, brief case studies, and checklists. He organizes the material into sections that deal with brand de
To be a great leader, you must be able to unite people from all backgrounds with seemingly competing agendas to come together under a common cause. Marc Morial, former mayor of New Orleans and current
Employers who refuse to adapt to the expectations of younger generations are losing out on top talent, as they leave for positions at companies with more modern practices. Learn what companies need to
Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of bu
Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such a
You know a leader when you hear one! Deliver well-constructed messages with confidence, poise, and authenticity so you can sound as capable as you truly are.Nervous, rambling, robotic—there are
Wow your customers . . . with "less." Cut costs-it's a common corporate refrain. But if you constantly slash expenditures, what happens to innovation? How can you stay competitive and satisfy customer
Capture their attention-and keep it! With the rise of digital media, you'd think it would be easier than ever to be heard. Yet, most messages fail to cut through the clutter. Consumers are overwhelmed
Hurt, a leadership consultant with experience in sales, customer service, and human resources, and Dye, a trainer and facilitator associated with a leadership development business, show business leade
When it comes to work these days, we’re expected to do more with less—but is this nose-to-the-grindstone philosophy the best way to run a business? Alarmingly low employee engagement numbers indicate
Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can’t be duplicated: unique, outstanding custom
Business today is global--and success requires a new set of skills. But not to worry, whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team
The crucial element separating an exceptional career from a lackluster one is the ability to devise innovative solutions to work challenges. With research showing the direct relationship between ideas
Papke, an organizational psychologist, leadership consultant, executive coach, and speaker and facilitator, outlines a framework for aligning customer needs with a company's leadership, culture, and b
As a small-business owner or solopreneur, you wear many hats'perhaps the most important of which is marketer. But these days, with so many new ways to reach customers and clients and only so much time
Lead-generation marketing is evolving rapidly, but many companies are still using the same methods they always have. How can a marketer know which lead generation tactics will provide them with the be
Other books have claimed to help readers build a lucrative financial services practice…but it was The Million-Dollar Financial Services Practice that provided ambitious financial advisors with a step-
Lifelong learning has become a multibillion-dollar business, with more than 60 million adults currently engaged in webinars, webcasts, in-house training, continuing education classes, and more. But it
People won’t put up with being “sold” anymore. If they sense they are being pushed, their guard goes up—and even if they do comply, lingering resentment undermines the relationship...maybe forever. Ye
Professionals today, whether they are new or seasoned, need a solid foundation of essential skills in order to keep pace with the speed of change. The American Management Association, the preeminent p
Before you can lead others, you must learn to lead yourself. Yet those tasked with leadership roles must discover what their people—and their companies—respond to as they go. The Leader’s Pocket Guide
This practical guide to modern business management processes provides managers and other stakeholders with practical information and advice on creating efficient work force and productivity plans that
