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MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience f
The newly revised 4th edition of AUTOMOTIVE SERVICE: INSPECTION, MAINTENANCE, REPAIR contains all the knowledge and skills necessary for readers to be successful in a number of automotive careers. Th
The CHILTON 2010 ASIAN VOLUME 5 SERVICE MANUAL now includes even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available
The Chilton 2010 General Motors Service Manuals now include even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available
We now are in the era of service innovations and service models that are enabled by AI and cognitive computing. Some analysts have created fears of a replacement of human workers by smart machines, wi
AUTOMOTIVE TECHNOLOGY: A SYSTEMS APPROACH - the leading authority on automotive theory, service, and repair - has been thoroughly updated to provide accurate, current information on the latest technol
UNDERSTANDING FOOD: PRINCIPLES AND PREPARATION is your introductory guide to learning about foods, food preparation, food service, and food science. Integrating these key topics with relevant informat
WEEK BY WEEK: PLANS FOR DOCUMENTING CHILDREN'S DEVELOPMENT, Sixth Edition, addresses a dilemma facing pre-service and in-service teachers--how to manage detailed, meaningful documentation on their stu
TODAY'S TECHNICIAN: AUTOMOTIVE ENGINE REPAIR & REBUILDING, 5th Edition delivers the theoretical and practical knowledge you need to repair and service modern automotive engines and prepare for the
WEEK BY WEEK: PLANS FOR DOCUMENTING CHILDREN'S DEVELOPMENT, Sixth Edition, addresses a dilemma facing pre-service and in-service teachers--how to manage detailed, meaningful documentation on their stu
This Workbook is part of a complete learning package designed for medical assisting and medical office administration students and professionals. Emphasizing the customer service aspect of the medical
THE WRITER'S HARBRACE HANDBOOK, Fifth Edition, is grounded in the belief that an understanding of the rhetorical situation--the writer, reader, message, context, and opportunity for writing--provides
Today's automotive technicians need a thorough understanding of electrical principles and electronic systems to service modern vehicles. With Automotive Electricity and Electronics, you can explore ho
This text covers both the theory and procedures related to the diagnosis and service of automotive suspension and steering systems, using a unique two-volume approach to optimize learning in both the
A newly revised text covers all eight major course areas of automotive technology, including an introduction to shop management, theories of vehicle systems operations, and step-by-step procedures for
