Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants abo
Much of our business thinking is shaped by delusions -- errors of logic and flawed judgments that distort our understanding of the real reasons for a company's performance. In a brilliant and unconve
For the first time, Appetite for Self-Destruction recounts the epic story of the precipitous rise and fall of the recording industry over the past three decades, when the incredible success of the CD
She came from a tiny village in Kentucky. The State moved her as a child into a foster home in a town so small it had one stoplight. New to her own beauty and a little awkward, Katie had the biggest
The world has entered an era of the most profound and challenging change in human history. Most of our children are not prepared, and we know it.Parents around the world see the change and know that
Beauty has always been an incredibly important part of our society. It impacts how we feel, how we treat people, and sometimes even how we live our lifes. From America's most trusted doctor team
Pastor and New York Times bestselling author Joel Osteen offers 90 days of inspirational devotions to help you become the best that you can be in every area of your life.In Become a Better You, Joel
"[When we read and write poetry,] it is as if a long-settled cloud in our mind suddenly dissipates, and we are divine once again."-- from the IntroductionPoetry is the language of devotion in prayer,
A fresh look at a timeless subject, Williams-Sonoma Wine & Food approaches wine and food pairing from the perspective of the cook. Organized around flavor groups instead of grape varietals, and lavis
Living Artfully is expressing who you are and connecting with others in inventive new ways, through caring gestures -- an unusual, encouraging card, some homemade treats, a shared cup of tea, an upli
A dinner party celebrates friends gathering around your table for a meal. And hosting one never needs to be stressful or time-consuming. Williams-Sonoma Dinner Parties is a comprehensive guide to cre
The body is the most fascinating machine ever created, and nobody talks about it in ways that are as illuminating and compelling as Dr. Michael Roizen and Dr. Mehmet Oz. Most people think of the agin
Jenny McPhee's critically acclaimed debut, The Center of Things, was hailed by O, The Oprah Magazine as "a smart novel of love, lust, and life's miraculous randomness." The New York Times Book Review
A memoir of extraordinary depth and searing honesty, In the Ghost Country is the story of Peter Hillary's physical and emotional journey across the icy wastes of Antarctica. A place where the thought
After twenty years of burrowing into the corner of the family couch, eating junk food, and reading science fiction, Indiana mother Delonda Jarvis did something that shocked her family: she went to co
"I hold fast to God's Word daily. My life depends on it, and yours does too."-- Dodie OsteenIn this inspiring daily devotional, Choosing Life -- One Day at a Time, Dodie Osteen shares her personal sp
Sweet TreatsGot a sweet tooth? Are you craving dessert? There's no need to plan a trip to the bakery! With Williams-Sonoma Sweet Treats, kids age 8 and up can treat the whole family to a homemade des
Before Charles and Diana, before the impeachment of Bill Clinton, and long before the slogan "the personal is political," an astonishing British royal sex scandal threatened to trigger a revolution. I
Whether it was a whirlwind romance or you've known each other for years, you are entering a new stage of life. Now that you're married, it's time to think about the new life and traditions you'd like
With relentless media coverage, breathtaking events, and extraordinary congressional and independent investigations, it is hard to believe that we still might not know some of the most significant fa
This updated edition of the national bestseller debunks dietary myths and presents Dr. Willett's New Healthy Eating Pyramid, a healthier guide to nutrition than the recently revised USDA pyramid.Insi
Williams-Sonoma Collection Fruit Dessert offers more than 40 favorite recipes, from homey pies and cobblers to elegant tarts and sorbets. For the perfect end to a dinner party, serve your guests an e
Savory crab cakes, panfried to a crisp golden brown. Succulent sea bass roasted on a bed of fennel. Tender lobster meat cloaked in drawn butter. When it comes to fish and shellfish, there is no end t
In a world troubled by religious strife and division, Chris Lowney's vividly written new book offers a hopeful historical reminder: Muslims, Christians, and Jews once lived together in Spain, creating
Every January 1, a quirky crowd storms out across North America for a spectacularly competitive event called a Big Year -- a grand, expensive, and occasionally vicious 365-day marathon of birdwatchin
In perhaps the most creative and authoritative book on sensory branding ever written, international business legend Martin Lindstrom reveals what the world's most successful branding companies do diff
For generations, Americans have been taught to view the Revolutionary War as a heroic tale of resistance, exclusively from the perspective of the Continental army and the Founding Fathers. Now, in Ir
Professional organizer Peter Walsh presents this witty and enormously practical guide to getting it -- and keeping it -- all together. With more than 500 easy-to-follow how-to instructions, How to Or
In The 7 Habits of Highly Effective People, author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insigh
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a
In The 7 Habits of Highly Effective People, author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insig
SOUP & STEWMaking a long-simmered stew or heartty soup is rewarding for every cook, and countless combinations of flavor are possible. Whether you crawe a bowl of rich lamb stew or spicy bean chili,
Hearty bistro fare such as crisp pommes frites paired with a sizzling pepper-coated steak. Rustic country dishes, including coq au vin and fragrant seafood stew. Decadent desserts such as crème
Dr. Phil is on a mission: to help as many Americans as possible lose pounds and never, ever regain them. And it's working: literally millions of people have lost weight steadily and successfully by c
In this long-awaited book from the world's premier brand expert and author of the seminal work Building Strong Brands, David Aaker shows managers how to construct a brand portfolio strategy that will
Brimming with vivid scents and spice-laden flavors, Asian cooking includes a vast range of culinary styles and ingredients. From sizzling Korean barbecued beef with tantalizing dipping sauce to steam
Four simple phrases -- "Please forgive me," "I forgive you," "Thank you," and "I love you" -- carry enormous power. In many ways, they contain the most powerful words in our language. These four ph
Civilization and Its Enemies is a tour de force by America's "reigning philosopher of 9/11," Lee Harris. What Francis Fukuyama did for the end of the Cold War, Lee Harris has now done for the next gr
A roast goose with chestnut stuffing embodies the winter holidays as much as snow-dusted fir trees and brightly wrapped packages. Whether your tradition includes Yorkshire pudding or potatoe latkes,
Blueberry muffins crowned with a cinnamon and sugar topping, savory cornmeal muffins spiced with jalape ño, tender lemon and poppy seed muffins served with lemon curd -- these are recipes that a
