Superior Customer Value is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. A customer-centric
Superior Customer Value is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. A customer-centric
Part of the 'Chartered Management of Institute' series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, samp
Today, selling is not just about the product or service on offer. The sales transaction itself is now just one small piece of customer experience. To stay in business, companies must understand what c
Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction stra
Companies can achieve success and customer retention not only through the provision of good products but also by offering effective services and developing good relationships with supply chain members
This work offers a state-of-the art survey of information systems research on electronic customer relationship management (eCRM). It provides important new frameworks derived from current cases and ap
This book looks at customer value creation through marketing decisions and analyses the critical phases of theoretical and methodological advancements in solving certain problems and customer-centric
Has there been a transformation of public service employment relations in Europe since the crisis? Public Service Management and Employment Relations in Europe examines public service employment relat
Disrupting assumptions and commonsensical ideologies of "service," Service Learning as a Political Act in Education presents a clear and systematic analysis that unveils the rampant contradictions wit
Worldwide there has been a growth in service user involvement in education and research in recent years. This handbook is the first book which identifies what is happening in different regions of the
Brand management to sustain corporate reputation and customer loyalty isessential for both multinationals and indigenous fi rms in Africa. This bookprovides a practical overview of country branding an
Ethical Dilemmas in the Creative, Cultural and Service Industries enhances professional ethical awareness and supports students' development of skills for ethical decision-making in these growing sect
This book focuses on the business story of Walt Disney and the company he built. Combining a unique blend of entrepreneurship, creativity, innovation, and a relentless drive to bring out the best in h
This book focuses on the business story of Walt Disney and the company he built. Combining a unique blend of entrepreneurship, creativity, innovation, and a relentless drive to bring out the best in h
Museums and public art have traditionally taken significantly different approaches to customer engagement, but throughout history they have also worked together in some urban contexts, notably as land
Dr. Bhimrao Ramji Ambedkar (1891–1956), popularly known as Babasaheb stands out for his relentless battle against caste discrimination. He was a voice for the marginalized of India’s demography that r
A leader's ability to discover and implement innovations is crucial to adapting to changing technologies and customer preferences, enhancing employee creativity, developing new products, supporting ma
In 2006, Social Work Education produced the first special edition (vol. 25, no. 4) on service user and carer involvement in social work education, with all of the articles coming from the UK. In 2015,
We stand on the threshold of a "post-growth" world – one in which the relentless pursuit of economic growth has ceased to constitute a credible societal project. The symptoms that mark the end of an e
Ethics is a moral, philosophical, cultural and professional issue and it is an issue that specifically impacts on interpreting. The challenge and complexity of Public Service Interpreting (PSI) lies i
Contemporary Consumer Culture Theory contains original research essays written by the premier thought leaders of the discipline from around the world that reflect the maturation of the field Customer
The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show h
Using a cutting-edge structure, where a current description of the service sector and up-to-date case studies are compared and contrasted with innovative activity in manufacturing, this book contribut
The second edition addresses new theoretical and empirical developments since its initial publication, including the burgeoning influence of globalization and the relentless rise of English as the cur
The second edition addresses new theoretical and empirical developments since its initial publication, including the burgeoning influence of globalization and the relentless rise of English as the cur
The Chinese Maritime Customs Service was an institution which for over eighty years held an integral role in facilitating foreign trade along the China coast and waterways. Established as the Imperial
This book argues that the area of special education namely, pre-service and in-service teachers, counsellors, and psychologists can better prepare individuals with disabilities in making a successful
Management accounting techniques are vital to support operational and strategic decision making in the public sector. Written by an expert scholar with practical experience of public service delivery,
Management accounting techniques are vital to support operational and strategic decision making in the public sector. Written by an expert scholar with practical experience of public service delivery,
Public service management is big global business and accounts for massive spending by governments in countries across the globe, rich and poor, developed and developing, left and right leaning, northe
Helping assistant professors and pre-tenure faculty balance competing obligations in teaching, research, and service, this comprehensive book explores the challenging path toward tenure. Drawing from
Dialogue interpreting includes what is variously referred to in English as Community, Public Service, Liaison, Ad Hoc or Bilateral Interpreting - the defining characteristic being interpreter-mediated
Using Self-Assessment to Improve Student Learning synthesizes research on self-assessment and translates it into actionable guidelines and principles for pre-service and in-service teachers and for&nb
Using Self-Assessment to Improve Student Learning synthesizes research on self-assessment and translates it into actionable guidelines and principles for pre-service and in-service teachers and for&nb
Cooperative Learning for Intercultural Classrooms helps both pre-service and in-service teachers to develop a well-researched pedagogy that supports inclusive practice for a globalised world. It provi
Cooperative Learning for Intercultural Classrooms helps both pre-service and in-service teachers to develop a well-researched pedagogy that supports inclusive practice for a globalised world. It provi
This book portrays how small, geographically dispersed, progressive social change and social service organizations working within a coalition are able to influence national level social policies. Base
This unique book features a collection of lively stories on the integration of Intensive Interaction practice into schools and adult service settings. It addresses communication development, on b
