In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through "behavioral differentiation" -- going beyond superior products and dependable service
A valuable guide to making technology work for your businessNow that the Internet bubble has burst, financial service professionals are looking for more realistic ways to use technology to their advan
Explores human intelligence and the structure and function of the brain, and discusses learning, intelligence testing, genius, multiple intelligence types, ways to cultivate intellectual abilities, and related topics.
HMS Belfast was the largest British cruiser of the Second World War and saw distinguished service throughout the conflict, including playing a major part in the destruction of the German battlecruiser
Bypassing the old circuit-switched hardware, softswitches streamline message traffic and provide a much more efficient service development environment. Along with SIP, this technology leverages Inter
Written in the same exciting and informative style as the international blockbuster "Hacking Exposed, this book provides comprehensive coverage of the tools and techniques for testing and correcting J
A practical guide to psychological testing and assessment of adolescentsGrounded in a solid foundation of theory, scientific research, and ethics, Adolescent Assessment assists mental health professio
The Royal College of Veterinary Surgeons suggests that all veterinary surgeons provide emergency service for wildlife casualties and that such care enhances the public perception of the profession. A
Health service delivery is being restructured in both industrialised and developing countries. Public health scholars and policy makers in this volume show how this process is accelerating as a result
Health service delivery is being restructured in both industrialised and developing countries. Public health scholars and policy makers in this volume show how this process is accelerating as a result
First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, revea
Offering an overview of usability, testing, and information architecture for EPOC, WAP, PDAs, handhelds, and handsets, this how-to guide dives into the details about medium-specific issues and design
The fourth edition of the reference for export/import professionals is revised to include new forms and instructions, new US Customs Service checklists, and new Automated Export System procedures. It
The #1 guide to securing your Small Business Administration loan-Updated and revised to include every SBA loan, program, and service available SBA LOANS This comprehensive and accessible guide for
Implement General Packet Radio Service for fast, direct wireless Internet access Now you can get accurate, crystal clear information on lightning fast, always-on GPRS, the 2.5G technology thats settin
Here's the essential information you need to initiate designs for luxury hotels, resort/theme hotels, convention hotels and conference centers, limited service hotels (motels), and casinos.F
Clients and solution-focused therapists often accomplish remarkable results under seemingly hopeless economic/political/social conditions. In this book mental health and social service professionals w
A sales force is no better than its management--and Sales Management supplies the tools sales executives need to inspire their sales forces to increase productivity through improved customer service,
Develop difficult-to-attain customer trust and loyalty through predictable and consistent service experienceToday's customer is a "Butterfly Customer," skeptical, not loyal to any product or company,
Specialists in vehicles, brake, and friction material present 23 papers discussing analytical techniques, refinement studies, materials technology, and testing and effects of all those on the performa
The common denominator/bottom line for both the professional service firm/PSF and the individual/Brand You is: the project. And for the cool individual in the cool professional service firm there is o
In this honest, inside look at one of the world's most inspiring corporate success stories, bestselling business author Robert Slater reveals how Gerstner stressed service, catapulted IBM into the Int
As business competitiveness increases in veterinary medicine, comprehensive veterinary dental service has become a key to success for many practitioners. Yet, historically, dentistry has been a negle
Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book fills a huge void in the areas of medical education and the delivery of patient service. The
Aluminum: Technology, Applications, and Environment is an impressive book that has evolved into the definitive educational text and reference book for aluminum industry participants, a broad range of
Anyone can find out how smart they are by taking the most popular quizzes from BD&L's self-testing IQ series now collected in one big spiral-bound volume.
Historically, the terms validation and verification have been very loosely defined in the system engineering world, with predictable confusion. Few hardware or software testing texts even touch upon v
In the four decades since the discovery of DNA, molecular genetics and biotechnology have undergone a revolution in the research and application of genetic testing techniques. As a result, these field
Discusses various topics related to animal rights, including hunting, medical testing on animals, vegetarianism, wearing animal products, keeping pets, and more
In 1988, the World University Service formulated the Lima Declaration on Academic Freedom and the Autonomy of Institutions of Higher Education. This seeks to promote and protect the right to education
In 1988, the World University Service formulated the Lima Declaration on Academic Freedom and the Autonomy of Institutions of Higher Education. This seeks to promote and protect the right to education
Bring home your child's classroom with the wonderfully imaginative STEP AHEAD series. Proven educational methods reinforce what is taught in preschool through the elementary grades. Simple instruction
A succinct, plain-English guide to employee rights at work, Can They Do That? covers such critical issues as discrimination, harassment, wrongful discharge, privacy, drug testing, defamation, pay, pen
When thirteen-year-old Josh runs away to the mountains of Montana with an orphaned bear cub destined for laboratory testing, they both must fight for their lives in a sudden snowstorm.
Imparts a detailed strategy focused on keeping customers and getting more of their business. Develops a management planning guide for customer retention including effective methods for service and qua
How to Get New Clients. And Keep Them. The Bible of New Business Growth-Fully Updated! "Getting New Clients helps solve the biggest problem marketing service professionals have?" ?James Kennedy, Edito
Bring your child's classroom with the wonderfully imaginative Step-Ahead series. Proven educational methods reinforce what is taught in preschool through the elementary grades. Simple instructions, de
A comprehensive account of recent algorithms developed in computational number theory and primality testing. Provides a general framework for the theoretical study of public key cryptography and pseud
