This unique contribution to global educational debate and policymaking aims to highlight the adverse impacts on children and young people of not having access to effective formal education. The author
Health service delivery is being restructured in both industrialised and developing countries. Public health scholars and policy makers in this volume show how this process is accelerating as a result
Health service delivery is being restructured in both industrialised and developing countries. Public health scholars and policy makers in this volume show how this process is accelerating as a result
First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, revea
Offering an overview of usability, testing, and information architecture for EPOC, WAP, PDAs, handhelds, and handsets, this how-to guide dives into the details about medium-specific issues and design
The fourth edition of the reference for export/import professionals is revised to include new forms and instructions, new US Customs Service checklists, and new Automated Export System procedures. It
The #1 guide to securing your Small Business Administration loan-Updated and revised to include every SBA loan, program, and service available SBA LOANS This comprehensive and accessible guide for
Implement General Packet Radio Service for fast, direct wireless Internet access Now you can get accurate, crystal clear information on lightning fast, always-on GPRS, the 2.5G technology thats settin
"...as computing moves away from the desktop and into our hands, we demand ever-higher reliability. Device manufacturers and service providers can no longer afford to think in terms of proprietary sys
Here's the essential information you need to initiate designs for luxury hotels, resort/theme hotels, convention hotels and conference centers, limited service hotels (motels), and casinos.F
SAP's plant maintenance and customer service consultants introduce R/3 PM (plant maintenance) as a small but sophisticated component of the R/3 system for carrying out plant maintenance with SAP. They
Clients and solution-focused therapists often accomplish remarkable results under seemingly hopeless economic/political/social conditions. In this book mental health and social service professionals w
An invaluable educational resource for introducing Studs Terkel's classic work of oral history to today's students. Pulitzer Prize-winning writer/journalist Studs Terkel is world famous for his oral h
This problem-solving guide gives teachers and other professionals the information and materials they need to improve ADD/LD teens' academic and social skills and develop appropriate educational progra
A sales force is no better than its management--and Sales Management supplies the tools sales executives need to inspire their sales forces to increase productivity through improved customer service,
Develop difficult-to-attain customer trust and loyalty through predictable and consistent service experienceToday's customer is a "Butterfly Customer," skeptical, not loyal to any product or company,
Specialists in vehicles, brake, and friction material present 23 papers discussing analytical techniques, refinement studies, materials technology, and testing and effects of all those on the performa
The common denominator/bottom line for both the professional service firm/PSF and the individual/Brand You is: the project. And for the cool individual in the cool professional service firm there is o
This book seeks to increase our understanding of those non-educational contexts and informal circumstances in which people learn. Adult educators, Professor Foley argues, ought not to neglect the impo
This book seeks to increase our understanding of those non-educational contexts and informal circumstances in which people learn. Adult educators, Professor Foley argues, ought not to neglect the impo
In this honest, inside look at one of the world's most inspiring corporate success stories, bestselling business author Robert Slater reveals how Gerstner stressed service, catapulted IBM into the Int
This important course provides a comprehensive basic introduction to teaching languages, for use in pre-service or early experience settings. It can be used by groups of teachers working with a traine
As business competitiveness increases in veterinary medicine, comprehensive veterinary dental service has become a key to success for many practitioners. Yet, historically, dentistry has been a negle
In the fifth book in the series, complemented by humorous illustrations and including a section of educational suggestions for parents and teachers, Amanda Bean resists her teacher's efforts to teach
Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book fills a huge void in the areas of medical education and the delivery of patient service. The
A superb educational resource for students of food science and technologyFood Chemistry: A Laboratory Manual is a valuable source of ideas and guidance for students enrolled in food chemistry laborato
Aluminum: Technology, Applications, and Environment is an impressive book that has evolved into the definitive educational text and reference book for aluminum industry participants, a broad range of
Anyone can find out how smart they are by taking the most popular quizzes from BD&L's self-testing IQ series now collected in one big spiral-bound volume.
Historically, the terms validation and verification have been very loosely defined in the system engineering world, with predictable confusion. Few hardware or software testing texts even touch upon v
In the four decades since the discovery of DNA, molecular genetics and biotechnology have undergone a revolution in the research and application of genetic testing techniques. As a result, these field
In 1988, the World University Service formulated the Lima Declaration on Academic Freedom and the Autonomy of Institutions of Higher Education. This seeks to promote and protect the right to education
In 1988, the World University Service formulated the Lima Declaration on Academic Freedom and the Autonomy of Institutions of Higher Education. This seeks to promote and protect the right to education
Bring home your child's classroom with the wonderfully imaginative STEP AHEAD series. Proven educational methods reinforce what is taught in preschool through the elementary grades. Simple instruction
A succinct, plain-English guide to employee rights at work, Can They Do That? covers such critical issues as discrimination, harassment, wrongful discharge, privacy, drug testing, defamation, pay, pen
An informative activity book features photos and descriptions of several prehistoric animals, as well as more than sixty reusable stickers that provide imaginative and educational tools perfect for yo
When thirteen-year-old Josh runs away to the mountains of Montana with an orphaned bear cub destined for laboratory testing, they both must fight for their lives in a sudden snowstorm.
Imparts a detailed strategy focused on keeping customers and getting more of their business. Develops a management planning guide for customer retention including effective methods for service and qua
How to Get New Clients. And Keep Them. The Bible of New Business Growth-Fully Updated! "Getting New Clients helps solve the biggest problem marketing service professionals have?" ?James Kennedy, Edito
Bring your child's classroom with the wonderfully imaginative Step-Ahead series. Proven educational methods reinforce what is taught in preschool through the elementary grades. Simple instructions, de
