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出版日:2008/11/30 作者:Andrew Stelljes  出版社:Lightning Source Inc  裝訂:精裝
Stelljes, director of the Office of Student Volunteer Services at the College of William and Mary, presents a qualitative study examining whether exposure to and immersion in a service-learning progra
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Chilton Asian Service Manual 2008: Mazda, Mitsubishi, Subaru, Suzuki
90 折
Chilton 2008 Asian Service Manuals expertly provide the most currently available information to assist you in your daily activities. These new, reliable and comprehensive manuals provide essential in
優惠價: 9 3238
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出版日:2008/11/21 作者:Masayuki Matsui  出版社:Springer Verlag  裝訂:精裝
This book presents a stochastic management approach for manufacturing and service enterprises with risks by a game/strategic view in order to show the goal and constraints on these enterprises and to
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出版日:2008/11/15 作者:Craig A. Rimmerman (EDT)  出版社:Rowman & Littlefield Pub Inc  裝訂:精裝
The book evaluates service-learning within the context of a liberal arts education from a variety of disciplines. Contributors have written chapters that have practical appeal to other teachers and st
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出版日:2008/10/31 作者:Khaled M. Khan (EDT)  出版社:Information Science Reference  裝訂:精裝
The quality properties explored in these 16 papers are testability, dependability, maintainability, usability, security, and quality of service. The opening chapters propose a multi-tier framework for
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出版日:2008/10/31 作者:Bo Edvardsson; Bo Enquist  出版社:Routledge UK  裝訂:精裝
The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values b
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The Words and Music of Ice Cube
滿額折
出版日:2008/10/30 作者:Gail Hilson Woldu  出版社:Praeger Pub Text  裝訂:精裝
Woldu examines the songs, the work, and the underlying message of one of America's most provocative artists.
優惠價: 79 3555
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出版日:2008/10/30 作者:Louay M. Safi  出版社:Praeger Pub Text  裝訂:精裝
This work attempts to spell out the overall message of the Qur'an by exploring key Qur'anic themes.
優惠價: 1 3300
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出版日:2008/10/17 作者:John Ellis Price; M. David Haddock; Michael Farina  出版社:McGraw-Hill College  裝訂:精裝
Action Video Productions is a sole proprietorship, service business that uses source documents, a general journal, a general ledger, worksheets, and a filing system. The strength of this set is the u
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出版日:2008/09/01 作者:Torsten Braun; Michel Diaz; Jose Enriquez-Gabeiras; Thomas Staub  出版社:Springer-Verlag New York Inc  裝訂:精裝
The book presents mechanisms, protocols, and system architectures to achieve end-to-end Quality-of-Service (QoS) over heterogeneous wired/wireless networks in the Internet. Particular focus is on meas
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出版日:2008/08/15 作者:Thierry Priol (EDT); Marco Vanneschi (EDT)  出版社:Springer-Verlag New York Inc  裝訂:精裝
Grids are a crucial enabling technology for scientific and industrial development. Peer-to-peer computing, grid, distributed storage technologies, emerging web service technologies, and other types o
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出版日:2008/08/15 作者:Aileen Cater-steel (EDT)  出版社:Information Science Reference  裝訂:精裝
This book offers a collection of recent research outcomes covering most of the popular frameworks and standards used for IT governance and IT service management. Case studies from Australia, New Zeala
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出版日:2008/07/26 作者:David Siegel (EDT); Ken Rasmussen (EDT)  出版社:Univ of Toronto Pr  裝訂:精裝
Representing the leading scholars in the field, Professionalism and Public Service assesses the state of public administration in Canada while also moving the discipline forward both as a profession a
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Management Lessons from Mayo Clinic ─ Inside One of The World's Most Admired Service Organizations
90 折
出版日:2008/05/19 作者:LEONARD L. BERRY; KENT D. SELTMAN  出版社:Mcgraw-Hill; Inc.  裝訂:精裝
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and
優惠價: 9 880
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HOW YOU DO...WHAT YOU DO: CREATE SERVICE EXCELLENCE THAT WINS CLIENTS FOR LIFE
90 折
出版日:2008/05/09 作者:BOB LIVINGSTON  出版社:Mcgraw-Hill; Inc.  裝訂:精裝
Between the challenges of escalating competition, well-informed clients, and dismal customer service, today's marketplace is becoming more and more crowded. The result is that your clients have more i
優惠價: 9 880
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出版日:2008/04/21 作者:David Schalkwyk  出版社:Cambridge Univ Pr  裝訂:精裝
Peter Laslett's comment, in The World We Have Lost, that in the early modern period 'every relationship could be seen as a love-relationship' presents the governing idea of this book. In an analysis that includes Shakespeare's sonnets and a wide range of his plays from The Comedy of Errors to The Winter's Tale, David Schalkwyk looks at the ways in which the personal, affective relations of love are informed by the social, structural interactions of service. Showing that service is not a 'class' concept, but rather determined the fundamental conditions of identity across the whole society, the book explores the inter-penetration of structure and effect in relationships as varied as monarch and subject, aristocrat and personal servant, master and slave, husband and wife, and lover and beloved, in the light of differences of rank, gender and sexual identity.
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From Products To Services - Insights And Experience From Companies Which Have Embraced The Service Economy
滿額折
出版日:2008/04/04 作者:Young  出版社:John Wiley & Sons Inc  裝訂:精裝
During the last thirty years, a wide range of product companies throughout the Western economies have considered moving into or setting up service businesses. Some have rejected the idea after careful
優惠價: 9 3150
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出版日:2008/04/01 作者:Richard M. Roberts  出版社:Goodheart-Willcox Pub  裝訂:精裝
Computer Service and Repair presents the most up-to-date information in the rapidly changing world of computers and their software. The text teaches the practices and principles needed to pass the Com
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出版日:2008/03/12 作者:Mike Gagliano; Casey Phillips; Phillip Jose; Steve Bernocco  出版社:Fire Engineering Books & Videos  裝訂:精裝
Even though firefighters have strapped on some type of self-contained breathing apparatus (SCBA) for more than a century, the proud history of fire service always revered the toughest of the "smoke e
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The Best Service Is No Service: How To Liberate Your Customers From Customer Service, Keep Them Happy, And Control Costs
滿額折
出版日:2008/03/10 作者:Price  出版社:John Wiley & Sons Inc  裝訂:精裝
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.
優惠價: 9 1094
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出版日:2008/02/29 作者:Jacquenet  出版社:John Wiley & Sons Inc  裝訂:精裝
Save time & resources with this comprehensive guide to automation configuration for the value-added IP services of the future.As the Internet becomes the medium of choice for value-added IP service of
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出版日:2008/02/06 作者:Amy Hanser  出版社:Stanford Univ Pr  裝訂:精裝
This lively study explores how social and economic changes to Chinese society create new cultural values and forms of inequality. Amy Hanser examines changes to a particular set of jobs—service
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出版日:2008/01/31 作者:Bill Hefley (EDT); Wendy Murphy (EDT)  出版社:Springer Verlag  裝訂:精裝
Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variet
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The Supernova Advisor: Crossing The Invisible Bridge To Exceptional Client Service And Consistent Growth
滿額折
出版日:2007/11/20 作者:Knapp  出版社:John Wiley & Sons Inc  裝訂:精裝
The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule.
優惠價: 9 1264
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Competition over Content ─ Negotiating Standards for the Civil Service Examinations in Imperial China (1127-1279)
90 折
出版日:2007/10/31 作者:Hilde De Weerdt  出版社:Harvard Univ Pr  裝訂:精裝
Between the sixth and twentieth centuries, the civil service examinations created and maintained political coherence across the Chinese polity. Preparation for the examinations transformed the lives o
優惠價: 9 1693
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出版日:2007/10/30 作者:Robert A. Cropf  出版社:Longman Pub Group  裝訂:精裝
In addition to addressing the basics, American Public Administration: Public Service for the 21st Century stands out from other books in the market by offering a broader context in which to understand
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The Message of Acts in Codex Bezae: v. 3: Comparison with the Alexandrian Tradition - Acts 13.1-18.23
90 折
出版日:2007/09/13 作者:Josep Rius-Camps; Jenny Read-Heimerdinger  出版社:Continuum Intl UK  裝訂:精裝
The third volume in the four-volume commentary on the Book of Acts, this work presents a fresh look at the text of Codex Bezae and compares its message with that of the more familiar Alexandrian text
優惠價: 9 9360
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出版日:2007/08/30 作者:Jaswant Singh; Strobe Talbott (FRW)  出版社:Indiana Univ Pr  裝訂:精裝
In Service of Emergent India is an evocative insider's account of a crucial period in India's history. It provides an in-depth look at events that changed the way the world perceived India, and a uniq
優惠價: 1 2400
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You Can't Win a Fight With Your Client ─ & 49 Other Rules for Providing Great Service
滿額折
出版日:2007/08/14 作者:Tom Markert  出版社:PBKHRPBS  裝訂:精裝
In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight wi
優惠價: 79 449
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出版日:2007/07/15 作者:Meryl Nadel (EDT); Virginia Majewski (EDT); Marilyn Sullivan-Cosetti (EDT)  出版社:Rowman & Littlefield Pub Inc  裝訂:精裝
This volume applies the service-learning pedagogical approach to the social work curriculum. Its aim is to familiarize social work educators and practitioners with the approach's conceptual and theore
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出版日:2007/07/01 作者:Nicolaos Protogeros (EDT)  出版社:Information Science Reference  裝訂:精裝
The nineteen chapters presented by Protogeros (U. of Macedonia, Greece) constitute a survey of recent advances in software agent and Web service technologies, treating them both as enabling technologi
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出版日:2007/01/26 作者:Chakraborty  出版社:John Wiley & Sons Inc  裝訂:精裝
IMS Multimedia Telephony service has been standardized in 3GPP as the replacement of the circuit switched telephony service in cellular networks. The multimedia telephony service consists of several s
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Top Performer: A Bold Approach to Sales and Service
滿額折
出版日:2007/01/02 作者:Stephen C. Lundin; Carr Hagerman  出版社:Hyperion Books  裝訂:精裝
We all sell something for a living -- whether it's a brand, a vision, an education, a direction, or a service. We might even be selling a set of numbers to a board meeting, learning to a student, or c
優惠價: 79 1421
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出版日:2007/01/02 作者:Ron Haefner; Paul Leathers  出版社:Delmar Publishers  裝訂:精裝
Introducing the first automotive technology textbook designed for NATEF?s General Service Technician Program! This new text provides a foundation of general theory and operation for the tasks specif
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出版日:2007/01/01 作者:Cynthia Ann Watson  出版社:Abc-Clio Inc  裝訂:精裝
This work is a fascinating overview of Americans' complex and occasionally uneasy relationship with military service, from World War II to the age of global terrorism.
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Leadership As Service ─ A New Model for Higher Education in a New Century
滿額折
出版日:2006/12/30 作者:Kent Allen Farnsworth  出版社:Rowman & Littlefield Pub Inc  裝訂:精裝
Farnsworth argues that an imbalance of power exists in higher education that favors internal self-interests over student development and public service, an imbalance that has eroded the rigor and effi
優惠價: 79 2132
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出版日:2006/12/14 作者:Not Available (NA)  出版社:Delmar Publishers  裝訂:精裝
For Asian Vehicles 1995-2005, the Chilton 2006 Asian Diagnostic Service Manual, 3 Volume Set provides technicians with the critical diagnostic information they need to accurately identify and solve e
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出版日:2006/12/08 作者:Nick D'Andrea (EDT); Matt Frederick (EDT); Thomas A. Mellon (EDT); Jon Wallace (EDT)  出版社:Chilton Book Co  裝訂:精裝
The Chilton 2006 Asian Mechanical Service Manuals Set of 3 includes Volumes I, II, and III. These manuals provide updated coverage through 2005 models and even many 2006 models, as made available fro
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Chilton 2006 European Diagnostic Service Manual—Audi, Bmw, Mini, Saab, Vw
90 折
出版日:2006/12/01 作者:Not Available (NA)  出版社:Cengage Learning  裝訂:精裝
The Chilton 2006 European Diagnostic Service Manual provides technicians with the critical diagnostic information they need to accurately identify and solve engine performance problems. Clear explanat
優惠價: 9 3238
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Civic Service Worldwide ― Impacts And Inquiry
滿額折
出版日:2006/11/01 作者:Amitai Etzioni (FRW); Amanda Moore Mcbride (EDT); Michael W. Sherraden (EDT)  出版社:M E Sharpe Inc  裝訂:精裝
Initiated in 2001 by the Ford Foundation, the Global Service Institute, together with the Center for Social Development (CSD) at Washington U. in St. Louis, aims to expand the research knowledge base
優惠價: 1 3098
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