In Hubbard's booklet lies the secret of service. It sounds simple, but so few people are able to swallow their giant egos to do it.Using the true story of a messenger in the Spanish-American War as an
The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and
The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and
Reflecting the methodological shift in the reading of biblical texts that has evolved over some years, the focus is on understanding the New Testament message and not on the origins and prehistory of
The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and
The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and
This book presents a world survey of multinational firms in the key parts of the service sector. The service sector has grown greatly in importance in recent years in many countries of the world. Many
From Oracle Press—the definitive, bestselling guide to the #1 certification for Java programmers, written and revised by the co-developers of the original SCJP examOCP Java SE 7 Programmer Study Guide
The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are
In My Message is C.L.E.A.R., join Gabe Murfitt as he shares his story of learning to live in a uniquely formed body. Through Gabe's C.L.E.A.R. formula, you will discover how you can haveCourage to fac
This book applies the concepts of Lean Six Sigma to the service industry. These concepts were developed in the manufacturing industry and have not been widely applied in the service space. The book us
In part two of Message to Adolf, with World War II escalating things have become quite heated for the Adolfs. Adolf Kaufman is now enrolled in a Hitler Youth Academy. While there he quickly is taught
Service-learning and Writing: Paving the Way for Literacy(ies) through Community Engagement discusses service-learning as a teaching and learning method and its integration with writing. The various a
Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stella
You can choose several data access frameworks when building Java enterprise applications that work with relational databases. But what about big data? This hands-on introduction shows you how Spring D
Providing great customer service in healthcare is an ongoing challenge.This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self
Learn core programming concepts and technologies on the leading software development languageThis full-color book covers fundamental Java programming concepts and skills for those new to software deve
Niamh Greene's delightful fifth novel "A Message to Your Heart" is an intriguing and heart-warming story for fans of the wise humour of Catherine Alliott and the modern day fairytales of Cecelia Ahern
This handy guide provides an overview of Java Enterprise Edition 6’s main technologies and includes extensive, easy-to-understand code samples that demonstrate the platform’s many improvements. You’ll
Are you looking for effective ways to improve service excellence with your team?Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective ser
Steganography is the art of communicating a secret message, hiding the very existence of a secret message. This is typically done by hiding the message within a non-sensitive document. Steganalysis is
Explores best practice for engagement with challenging educational contexts through service-learning drawing on the contributors' international experience.
This book is the culmination of 7 years of experience in running Java on VMware vSphere both internally at VMware and at VMware customer sites. In fact many of VMware’s customers run critical enterpri
“Whether I’m pitching a potential client or creating a blockbuster ad campaign, I’m always thinking about how to make the message smaller so the impact will be big-ger. Terri Sjodin has codified the s
?Service firms have high overhead costs which are difficult to assign to individual services. To bring transparency to their value chain, they need costing approaches that help them find their own imp
This authoritative guide shares the true best practices for delivering services in the public sector as identified by a select group of experienced government service managers representing all lines o
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet We are deep in a service crisis. In the operating room, surgeons and their teams communicate in
Public services are increasingly delivered through a range of forms of 'external' service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector or
