Tea - Legend, Life and Livelihood of India is a story of dedication and evolving culture. This is a multi-dimensional look at one of India’s most successful industries. Carrying a message of good-will
In this riveting, powerful narrative, Lynn Nicholas shows how children under the Nazis became mere objects available for use in the service of the totalitarian state. Nicholas recounts the euthanasi
An inspirational commentary on the message of the Minor Prophets. Volume 1 surveys the work of Hosea through Jonah and is now repackaged with a contemporary cover.
When Angelina finds an injured butterfly in the park, she takes it home to care for it...then doesn't want to part with it. It's Henry who sets an adventure in motion that underscores a message all y
At the dawn of time Angels danced through creation, bringing colour and life to all. But are they still on earth? With lyrical lines and illustrations, this work brings a message of hope to children.
"To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time prof
The best, full-service guide to the best full-service printer is now thoroughly updated, with the latest information on the new Epson printers, materials, software and other products.Epson is the comp
After rescuing the President from kidnappers in Brad Thor’s roaring national bestselling debut, Navy SEAL turned Secret Service Agent Scot Harvath shifts his attentions to rooting out, capturing, or k
Important: Please Read Before Proceeding ? Use The Dog Owner’s Maintenance Log to monitor the performance and operation of your canine. Please document every visit to your service provider. Please rec
An object-oriented design text that's student oriented too!Now updated to reflect the innovations of Java 5.0, Cay Horstmann's Object-Oriented Design & Patterns, 2nd Edition continues to offer a s
Phone systems, service, data networks, and the Internet are critical pieces of any company’s communications. And most IT professionals don’t understand the effects of deregulation and parallel technol
Chronicles, in "instant message" format, the day-to-day experiences, feelings, and plans of three fifteen-year-old girls--Zoe, Maddie, and Angela--as they begin tenth grade. By the author of Kissing K
This study utilizes the perceptions of criminal investigators of the Immigration and Naturalization Service (INS) to describe the normative structure of an organization in its social context. The lega
Responding to the current interest in preventive diplomacy and post-conflict peace building, Smith (international service, American U.) explores how the teaching of history can reduce conflict by inte
Geodemographic classification is ‘big business’ in the marketing and service sector industries, and in public policy there has also been a resurgence of interest in neighbourhood initiativ
Who was the real Jesus? What was the original message of the charismatic Jewish healer and moralist who changed the world? Renowned biblical scholar Geza Vermes distils a lifetime's knowledge to exam
This senior undergraduate textbook explains how computers share, protect, and use data in an environment where the location is not fixed. It discusses agents and service discovery for middleware, prot
The studies in this volume explore needs analysis in the public, vocational and academic sectors, in contexts ranging from service encounters in coffee shops to foreign language needs assessment in th
'Globalization and Belonging's headline message - that place matters, that locality remains vital to people, is arresting' - Frank Webster, Professor of Sociology, City University, London Drawing on l
In this advanced textbook, Aggelou (Greek Institute of Technology) addresses the technical challenges posed by ensuring effective routing, energy-efficient protocols, and quality of service support in
Written as a resource for both pre-service and in-service educators, this theory-to-practice book focuses on the foundations and applications of constructivism applied to the teaching and learning of
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a
The Stupa of Borobudur in Java is one of the architectural wonders of the world, designed as both a mandala and as an aid for the Buddhist pilgrim that can be read as a holy book. It has inspired Anne
What is this book about? Expert One-on-One J2EE Development without EJB shows Java developers and architects how to build robust J2EE applications without having to use Enterprise JavaBeans (EJB). Th
In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through "behavioral differentiation" -- going beyond superior products and dependable service
Critical Literacy: Enhancing Students? Comprehension of TextA resource to help teachers guide and extend students? thinking and learning through a critical look at author?s purpose and message and mak
A critical characteristic of human service organizations is their capacity to learn from experience and to adapt continuously to changing external conditions such as downward pressure on resources, co
For author Philippe de Vosjoli, ?art is the actualization of a personal vision or message,” and de Vosjoli’s passion is snakes, which he believes are among the most beautiful animals on earth. Incorpo
Red punch, tubas blasting, and iguanas. While they might seem unrelated to the Bible, this book gathers them together and, between snickers, presents a serious message of how kids can pass along the m
Florio and Miller (both technical service group leaders for King Industries, a manufacturer of specialty chemicals for the paint and coating industry) present 16 papers that together are intended to s
Chronicles, in "instant message" format, the day-to-day experiences, feelings, and plans of three fifteen-year-old girls--Zoe, Maddie, and Angela--as they begin tenth grade. By the author of Kissing K
A valuable guide to making technology work for your businessNow that the Internet bubble has burst, financial service professionals are looking for more realistic ways to use technology to their advan
