Turn Your Customers Into Raving Fans! Great customer service can be all the difference between a mediocre company and a profitable one. In this fun and easy to read book, you’ll discover 10 Jolts t
Creativity and Social Support in Mental Health explores service users' lived experiences of mental health recovery within a day-centre setting where creative activity and social support were key aspec
An investigation, using individual case studies and general/population approaches, of the cost of military service—looking at the epidemic of suicides among active military personnel and veterans, the
A fresh look at the disastrous Java Sea Campaign of 1941–42 which heralded a wave of Japanese naval victories in the Pacific but which eventually sowed the seeds of their eventual change in fortunes.
The Long Term Care Customer Service Improvement Program is designed to accelerate your staff's skills and your resident's satisfaction. Your facility's benefits include:‧ A systematic and simple metho
Trusted preaching expert helps pastors teach the book of Daniel as a Christ-centered gospel message where God is the hero, and exhorts readers to focus on the main message of prevailing grace rather t
Througha Canadian Periscope’s second editioncelebrates the story of the Canadian submarine service on theoccasion of its centenary in 2014. Createdin 1914, at the beginning of World War I, Canada’s su
This book includes a study of trustworthiness, percentile response time, service availability, and authentication in the networks between users and cloud service providers, and at service stations or
When user-generated content (UGC) emerged as a central facet of the BBC's digital presence, it seemed to engage directly with the public service remit in a modern and multi platform way. Content Cultu
This is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBITR5, ISO/IEC 20000 and ITILR and to provide a unique mapping t
From 1854 to 1952, the Chinese Maritime Customs Service delivered one-third to one-half of all revenue available to China's central authorities. Much more than a tax collector, the institution managed
Rural diners used to post signs promising “Sudden Service.” Some probably still do. This book is intended to offer much the same thing: quick access to help you get an immediate job done using iWork f
Hearing the Message of Scripture: A Commentary on the Old TestamentWith careful analysis and interpretation rooted in a study of Hebrew, this addition to the Hearing the Message of Scripture series tr
In this book, a critical analysis is made on service life models related to reinforcement corrosion. The contributors are on the frontier of knowledge in the field of durability of reinforced concrete
Ethics—in all its exemplary and exhausting forms—matters. It deals with the most gripping question in public life: “What is the right thing to do?” In Public Service Ethics: Individual and Institution
"This book offers the first account of the foundation, organisation and activities of the NATO Information Service (NATIS) during the Cold War. During the Cold War, NATIS was pivotal in bringing natio
Care of Military Service Members, Veterans, and Their Families provides civilian medical and nonmedical care providers with practical information to effectively understand, support, and address this p
An expert guide to selecting the right cloud service model for your businessCloud computing is all the rage, allowing for the delivery of computing and storage capacity to a diverse community of end-r
This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Coun
This book investigates the potential contribution that a strategic design approach can make to stimulating and supporting the societal embedding of sustainable PSSs (product-service systems). A new st
This book explains why applications running on cloud might not deliver the same service reliability, availability, latency and overall quality to end users as they do when the applications are running
Since the 1950s, the right to conscientious objection to military service in international human rights law has excited the interest of both non-governmental and inter-governmental organizations in a
The current economic and political climate places ever greater pressure on public organizations to deliver services in a cost-efficient way. Focused on the costs of service delivery, governments acros
This volume analyses and presents the results of the trade, service and financial operations between any given country and the rest of the world. Among other issues the volume discusses tax measures o
Acclaimed as the "the most objective prosecutors in the world", the German prosecution service has long attracted the attention in the past of comparative law scholars. At first glance, the institutio
As the National Park Service prepares for its centennial in 2016, this book provides an in-depth analysis of the role of philanthropy in national parks, with a focus on non-profit organizations known
The report investigates the barriers that service-disabled veteran-owned small businesses may face when attempting to contract with the federal government and the Department of Defense.
Have you ever noticed that most of the advice about creating great customer service comes from the world of big business? It suggests that in order to develop excellence you need to learn from global
This ethnography describes and explains how Mennonite Disaster Service, following a well-established tradition of helping their neighbors, organized volunteer efforts for the 2005 and 2008 Gulf Coast
