Community Matters: Service Learning in Design and Planning explores issues that resonate with a diverse group of design and planning educators drawn to the challenge of supporting greater community bu
Serving to unify the existing literature on extended warranties, maintenance service contracts and lease contracts, this book also presents a unique perspective on the topic focussed on cost analysis
This book critically examines nine pre-service teacher candidates, and the author’s experience, to explore the ways in which white educators manifest understandings of white racial identity and profes
"Based on the New York Times bestseller, UNTIL TUESDAY, this full-color picture book filled with adorable photographs tells the story of the amazing service dog who helps former U.S. Army Captain Luis
This book constitutes the revised selected papers of the workshops of the 11th International Conference on Service-Oriented Computing (ICSOC 2013), held in Berlin, Germany, in December 2013. The confe
Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributio
Mayer, who works in emergency physician services and physician leadership and management, and Cates, an emergency department physician and leader, explain how to create a culture of customer service i
This monograph provides strategies to reemploy civil-service workers in the private sector and to increase private-sector employment in the Kurdistan Region—Iraq.
"Providing a comprehensive guide to security for web services and SOA, this book covers in detail all recent standards that address web service security, including XML Encryption, XML Signature, WS-Se
This volume describes new frontiers in medical and service robotics in the light of recent developments in technology to advance robot design and implementation. In particular, the work looks at advan
Many of the socially marginalized Irish immigrant women of this era made their living in domestic service. In contrast to immigrant men, who might have lived in a community with their fellow Iri
Did you know your message can be viewed or listened to on billions of smartphone screens, computers, tablets, televisions and even in the cars of every person, prospect, or business in the world with
Turn Your Customers Into Raving Fans! Great customer service can be all the difference between a mediocre company and a profitable one. In this fun and easy to read book, you’ll discover 10 Jolts t
Creativity and Social Support in Mental Health explores service users' lived experiences of mental health recovery within a day-centre setting where creative activity and social support were key aspec
An investigation, using individual case studies and general/population approaches, of the cost of military service—looking at the epidemic of suicides among active military personnel and veterans, the
A fresh look at the disastrous Java Sea Campaign of 1941–42 which heralded a wave of Japanese naval victories in the Pacific but which eventually sowed the seeds of their eventual change in fortunes.
The Long Term Care Customer Service Improvement Program is designed to accelerate your staff's skills and your resident's satisfaction. Your facility's benefits include:‧ A systematic and simple metho
Trusted preaching expert helps pastors teach the book of Daniel as a Christ-centered gospel message where God is the hero, and exhorts readers to focus on the main message of prevailing grace rather t
Througha Canadian Periscope’s second editioncelebrates the story of the Canadian submarine service on theoccasion of its centenary in 2014. Createdin 1914, at the beginning of World War I, Canada’s su
This book includes a study of trustworthiness, percentile response time, service availability, and authentication in the networks between users and cloud service providers, and at service stations or
When user-generated content (UGC) emerged as a central facet of the BBC's digital presence, it seemed to engage directly with the public service remit in a modern and multi platform way. Content Cultu
This is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBITR5, ISO/IEC 20000 and ITILR and to provide a unique mapping t
From 1854 to 1952, the Chinese Maritime Customs Service delivered one-third to one-half of all revenue available to China's central authorities. Much more than a tax collector, the institution managed
Rural diners used to post signs promising “Sudden Service.” Some probably still do. This book is intended to offer much the same thing: quick access to help you get an immediate job done using iWork f
Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal and engineering aspects to address the theoretical and prac
Hearing the Message of Scripture: A Commentary on the Old TestamentWith careful analysis and interpretation rooted in a study of Hebrew, this addition to the Hearing the Message of Scripture series tr
In this book, a critical analysis is made on service life models related to reinforcement corrosion. The contributors are on the frontier of knowledge in the field of durability of reinforced concrete
Ethics—in all its exemplary and exhausting forms—matters. It deals with the most gripping question in public life: “What is the right thing to do?” In Public Service Ethics: Individual and Institution
"This book offers the first account of the foundation, organisation and activities of the NATO Information Service (NATIS) during the Cold War. During the Cold War, NATIS was pivotal in bringing natio
Care of Military Service Members, Veterans, and Their Families provides civilian medical and nonmedical care providers with practical information to effectively understand, support, and address this p
An expert guide to selecting the right cloud service model for your businessCloud computing is all the rage, allowing for the delivery of computing and storage capacity to a diverse community of end-r
This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Coun
