溝通不是說服，而是建立共同願景！TCA溝通四步驟──一套簡易且有效的部屬指導策略，幫助聚焦對話、解決組織績效問題。▌Target 目標／期待第一步，設定清楚的目標與期待，在對話開始時幫助雙方快速對焦；避免對話過程時，有意無意失焦。目標可分為兩個層面：「結果目標」與「行為期待」，透過具體明確的目標，聆聽部屬動機與目的，並善用提問技巧，釐清且引導達成雙方共識，引領部屬察覺自身行為與期待的落差，促進自我提升。▌Clarification 搜集資訊／釐清問題開啟雙向溝通的關鍵步驟！掌握三大溝通技巧——觀察、傾聽與提問，協助部屬看見問題、分析問題、解決問題與預防再犯。本階段第一要素是做好情緒管理，才能讓資訊透明、問題浮現！須激發部屬的參與動機、提升解決問題的能力，促使部屬對任務產生當責的心態！▌Agreement 解決方案／共識承諾TCA溝通四步驟最關鍵的階段！針對Clarification釐清的資訊與問題，進行問題分析、提出解決方案，接著安排人力分工與資源調度，最後產出Who do what by when的結論，做為後續落實的行動計畫與檢核依據。當部屬透過主管的引導，自行找出解決方案時，可協助部屬發展能力，強化其參與度與承諾度，進一步提升部屬的自尊與自信。▌Action 行動展開／進度掌控本階段的關鍵任務為——培養人才！依據Agreement的結論實際執行、檢驗進度，確認執行方向是否對焦到第一步驟的Target，以確保行動的方向與目標一致！主管不只得督促部屬完成任務，更須觀察部屬展開行動的過程，進而評估表現，適時提供資源、移除障礙，即時給予回饋督導。幫助部屬在行動中學習和成長，將其養成獨當一面的人才！愈是科技的時代，愈需要人的溫度，主管必須從人才發展的角度，從「人」的面向切入，適時給予支持與鼓勵，從行動中看見部屬優勢、察覺部屬盲點、陪伴部屬成長！本書特色各章皆以案例作為輔助，清楚闡述職場溝通內涵，讓讀者易懂易學，並於閱讀本書之後，能有效落實相關溝通技巧。各界好評隨著書中的引導，閱讀者彷彿參加了一場場的溝通工作坊，感受相當深刻，實在是一本新手主管必讀、資深主管不可或缺的參考書籍。──Moxa Group Project Lead Learning & Development Dept. Human Resources Corpor
Just for Fun: Perspective takes a complicated topic and makes it easy and fun for aspiring artists and art enthusiasts! Even if you've never picked up a pencil or paintbrush, you can follow the si
In a civilized society, violence is rarely the answer. But when it is-it's the only answer. The sound of breaking glass downstairs in the middle of the night. The words, "Move and you die." The hands
If done incorrectly, feedback has minimal effect and sometimes even a negative effect. In this book, the authors show teachers how to avoid the common mistakes in giving feedback. The authors argue th
Are You Ready To Learn Arabic FASTER Than You Ever Thought Possible?Welcome to the Ultimate Crash Course on Arabic!* * *FREE GIFT INSIDE - How to Learn Any Language 300% FASTER* * *Do you want to lear
The Fitness Fun Busy Book (previously titled The Wiggle & Giggle Busy Book) contains 365 creative, lively games and activities to keep toddlers and preschoolers busy and active. It provides great
In line with the Common Core, learn to identify grade-level academic language, analyze its functions, connect it to grade-level standards, and incorporate it into assessments.
"Finally, a groundbreaking book that reveals what your dyslexic child is experiencing--and what you can do so that he or she can thrive More than thirty million people in the United States are dys
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Activities for imaginative playtime - every day of the year! With 365 Toddler Activities That Inspire Creativity, you can spark your child's creativity and maximize his or her potential every day of t
Instant, systematic, and engaging! These ready-to-use activity mats give young children the focused practice they need to really learn essential phonics skills. Each double-sided mat targets a key pho
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Help students get a better grasp of the content they need to know with this collection of fun and easy-to-use graphic organizers. The book contains 50 classroom-tested reproducible templates that come
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This sensitively written, scrupulously researched guide provides the critical background information and resources you'll need to teach The Diary of Anne Frank and place it in the context of the Holoc
Research shows that some of the most effective words students can learn are academic vocabulary. Knowing these words boosts students' ability to understand and complete classroom work, homework assig
Research shows that some of the most effective words students can learn are academic vocabulary. Knowing these words boosts students' ability to understand and complete classroom work, homework assig
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Research on reading has tried, and failed, to account for wide disparities in readingskill even among children taught by the same method. Why do some children learn to read easily andquickly while oth
Bring art into the classroom with 20 engaging projects that connect to social studies topics! Each project reflects the culture or geography of a different country, such as woven paper Kente cloth fro
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This important resource offers an understanding of the basic principles that underlie training methods and the use of technology training in the workplace. The authors provide a primer for the four pe
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This problem-solving guide gives teachers and other professionals the information and materials they need to improve ADD/LD teens' academic and social skills and develop appropriate educational progra
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Excellent supplement to the Listen Up programs!Boost productivity and minimize mistakes with these 38 outstanding activities! A list of activities that address participants' needs in specific skill ar
