Mastering Communication

Helps readers to improve their communication skills - speaking, listening, writing and reading. This work shows how communication functions in business and organisations. It is suitable for a variety

This text seeks to instruct the reader in developing a thorough understanding of how communication works through a model that encourages social workers to gain a fresh perspective on their communicati

This handbook provides students with the communication skills they will need to further their careers. It provides self-assessments, a structure for planning, and the skills required for starting a ca

To advance in today's workplace requires virtual team skills. Most individuals assume their face-to-face skills will translate, but competency with virtual communication and teamwork requires an entir

There’s no way around it. Your success is at risk if you can’t communicate effectively. If you want to make a difference in your organization, you must develop a communication playbook of strategic re

Physicians who care for patients with life-threatening illnesses face daunting communication challenges. Patients and family members can react to difficult news with sadness, distress, anger, or denial. This book defines the specific communication tasks involved in talking with patients with life-threatening illnesses and their families. Topics include delivering bad news, transition to palliative care, discussing goals of advance-care planning and do-not-resuscitate orders, existential and spiritual issues, family conferences, medical futility, and other conflicts at the end of life. Drs Anthony Back, Robert Arnold, and James Tulsky bring together empirical research as well as their own experience to provide a roadmap through difficult conversations about life-threatening issues. The book offers both a theoretical framework and practical conversational tools that the practising physician and clinician can use to improve communication skills, increase satisfaction, and protect themselv

A guide to how Socratic principles of dialogue can be used for improving communication and developing satisfying relationships.. Shows how to develop methods of dialogue for growth in personal and bu