Created to Be His Help Meet, first published 10 years ago, has sold over 500,000 copies in 12 languages. I am amazed, reading the testimonies of woman in England, India, Saudi Arabia, China, Australia
An elegantly, lavishly illustrated history of the legendary Silk Road and the cultural pathway it blazed for the modern world.Spanning centuries of history, this engrossing book--created in conjunctio
Don't ask your customers, "How is OUR service doing?"Ask them, "How are YOU doing?"Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave
Service America was Dow-Jones Irwin^s best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on do
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehens
The first volume in a new series dedicated to protein degradation, this book lays the foundations of targeted protein breakdown via the ubiquitin pathway. The outstanding importance of the ubiquitin
Profitable beverage service is crucial to the success of many operations, yet it can be underutilized by managers and employees. Informative and practical in approach, this book helps readers understa
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this groundbreak
The Adair legacy concludes with a shocking revelation? Kidnapped and held captive for weeks, Shelby O'Hara is grateful to be rescued by handsome secret service agent Daniel Henderson. But the rebellio
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-know
This insightful book shows salespeople how to meet the needs of affluent clients—from the initial contact, to the sales presentation, to providing the level of service and quality they expect, to secu
阿瑟一如往常地熱心，忙裡忙外地，想幫每個人的忙。可是，他的好意卻造成了大亂。所以，老爹和梅蘭妮決定好好糾正他......，這個有趣的小故事，是「阿瑟找新家」的續集，小朋友會因為阿瑟的滑稽逗趣而大笑不已 。 本書曾獲得1985年英國 CHILDREN"S BOOK GROUP 大獎，書中的阿瑟聰明又逗趣，深受全世界小朋友的喜愛。 《我愛阿瑟系列》是為十歲以下兒童訂做的雙語故事，從日常生活的辭彙出發，
The Brave New Service Strategy, delves into the evolution of service delivery and identifies three ways to forge links with customers: the relationship - where the customer personally knows the servic
Most Australian Test players do things a certain way. Get into the Australian cricket pathway early. Go to the Academy. Win favour with senior players. Think long-term about your career at a young age
Lone Survivor meets Marley & Me in this inspiring buddy memoir of an extraordinary service dog whose enduring love brought a wounded soldier back to life.A decade ago, Special Forces warrior Jason
A humorous “how to” book for wannabe bosses! All the tricks of the trade are here, such as “Demand twenty-four-hour room service,” (with an illustration of mom rushing to baby with a bottle). Fans of
Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truth
Given the huge number of applications of polymeric materials in everyday life, especially applications where a failure in service may lead to economic loss, injury or death, the ability to determine t
Former Secret Service officer Gary Byrne exposes the truth behind Hillary, Bill, and their public facade.Posted directly outside President Clinton's Oval Office, Former Secret Service uniformed office
A unique, insightful, and practical look into the enormous power of past life regression therapy to unlock a healing pathway that can help you resolve enduring personal issues, enrich your life, and a
Some manga offer you stories about zombies...others, robots...others, otaku--but onlyThe Kurosagi Corpse Delivery Service would offer you a story about a zombie robot otaku! And that's just thefirst o
The Kurosagi Corpse Delivery Service is back...only to find they've got competition from an evil rival version of themselves, not to mention an...American cartoon version of themselves? But don't fear
As a companion to ABC Family's show The Fosters, this first book in a potential series takes place over a weekend community service/extra school credit trip Callie is required to take in order to boos
The final book in a romance series set in a “fun, sexy world” (USA TODAY), where paranormals seek love through a dating service called Midnight Liaisons.Ryder is hiding a dark secret from her coworker
From New York Times best-selling author and award-winning reporter Ronald Kessler, The First Family Detail tells eye-opening, behind-the-scenes stories from Secret Service agents about presidents and
From New York Times best-selling author and award-winning reporter Ronald Kessler, The First Family Detail tells eye-opening, behind-the-scenes stories from Secret Service agents about presidents and
Part small business advice, part self-help book, the Bravo star shares her blunt yet rational wisdom, providing tips on entrepreneurship, customer service, management and women in business, and presen
A true crime thriller -- the first book for teens to tell the nearly unknown tale of the brazen attempt to steal Abraham Lincoln's body!The action begins in October of 1775, as Secret Service agents r
CareerPro Global's senior writing team develops hundreds of interview and job-winning Senior Executive Service (SES) applications each year, and The Roadmap to the Senior Executive Service has been wr
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience f
The newly revised 4th edition of AUTOMOTIVE SERVICE: INSPECTION, MAINTENANCE, REPAIR contains all the knowledge and skills necessary for readers to be successful in a number of automotive careers. Th
The CHILTON 2010 ASIAN VOLUME 5 SERVICE MANUAL now includes even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available
Since its founding in 1951, the Epidemic Intelligence Service has waged war on every imaginable ailment. With suitcases kept packed, vaccinations at the ready, the EIS’s little-recognized medical prof
The Chilton 2010 General Motors Service Manuals now include even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available
