Service Virtualization

Are there better ways to address community challenges than expending funds on international service-learning?In attempting to wed learning and service, are we are exploiting the “other” for new, or re

Public service broadcasting is in the process of evolving into ?public service media” as a response to the challenges of digitalization, intensive competition, and financial vulnerability. While many

How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business? Over the last decade, the business environment of capital goods manufacturers has changed dramatically. Few capital goods manufacturers are able to outrun the competition with pure product-related technologies and innovation alone. For this reason they have added services to products as a way of responding to eroding margins and the loss of strategic differentiation through product innovation and technological superiority. Based on over twelve years of research, this book provides academics and business professionals with a thorough overview of the strategies available for value creation through service business development. It features case studies and covers a wide range of topics, including emerging issues such as service business in small and medium-sized companies, business innovation thr

A sequel to Elvis and the Underdogs finds Benji investigating a distress signal sent by his former service dog, Elvis, who has stumbled onto some dangerous state secrets. 40,000 first printing.

Expert guidance on developing a green building service life planFilled with step-by-step instructions, Preparing a Building Service Life Plan for Green Buildings explains how to create a framework for

The only book you need to raise customer service to a world-class level—from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service “parable,” I Care—Do You?

Membership in Service Clubs provides the first rigorous assessment of the activities of Rotary, a global service organization founded in 1905 that implements projects and helps build goodwill and peac

Management and Technology in Knowledge, Service, Tourism and Hospitality 2013 contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, touri

Power, service, and humility in the New Testament

The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service

In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries de

The first accessible introduction to the principles and applications of Service-Dominant Logic, written by the world-leading authors of this perspective.

The first accessible introduction to the principles and applications of Service-Dominant Logic, written by the world-leading authors of this perspective.

"Transforming service into extraordinary guest experiences--with repeat business the rewardFor the past decade, Remarkable Service has been the most comprehensive guide to standard-setting restaurant

Virtually all nontrivial and modern service related problems and systems involve data volumes and types that clearly fall into what is presently meant as "big data", that is, are huge, heterogeneous,

FSR, the International Conference on Field and Service Robotics, is the leading single track conference of robotics for field and service applications. This book presents the results of FSR2012, the e

Level: A1, A2 & B1DescriptionCareer Paths: Food Service Industries is a new educational resource for food service professionals who want to improve their English communication in a work environment. I

Effectively Managing Human Service Organizations is and continues to be a highly used core textbook for courses on human service/social work administration. The book is highly practical and takes stud

Developing Nonprofit and Human Service Leaders comprehensively prepares students with the skills to successfully manage human service organizations. Authors Larry D. Watson and Richard Hoefer explore

Social Customer Service is new. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forev

How can an internal service providers create value?How can you add value when you don’t have “real” clients? Whether IT, HR, finance, legal, logistics or other, internal service providers are being as

Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal customers”. Until now higher education professional

An integrated model for management and administrative practice. Excellence in Human Service Organization Management, 2/e provides guidelines to insure internal consistency within Human Service Or

Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering 'superior' service, consumers estimated the number at a mere 8 percent.

Marketing High Profit Product/Service Solutions addresses one of the most exciting and growing strategic marketing opportunities facing product and service companies - a€?bundlinga€?. Many customers w

Challenging the opinion that public service broadcasting is a thing of the past, David Hendy explains its importance in the present – and in the future. Written by a leading expert in the field, this

Pro Team Foundation Service gives you a jump-start into Microsoft’s cloud-based Application Lifecycle Management platform, taking you through the different stages of software development. Every projec

Spirit of Faith: Sacrifice and Service is a compilation of writings and prayers that focus on sacrifice and service—subjects that are given great importance in the Baha'i writings. The passages compil

"This book provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encoura

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, t

Leading a professional service firm is difficult enough in good times, and it is all the more risky in difficult ones. In Leading Firms: How Great Professional Service Firms Succeed & How Your Fir

A valuable interdisciplinary perspective on business models related to the ‘service science’ that underpins service sector industries, this updated second edition deploys theoretical analysis and exem

How can teacher educators engage pre-service and in-service teachers in learning about and framing their teaching from a critical literacy perspective? What does this mean? Why is it important? To add

How can teacher educators engage pre-service and in-service teachers in learning about and framing their teaching from a critical literacy perspective? What does this mean? Why is it important? To add

For the last thirty years, the nation's mental health and social service systems have been under relentless assault, with dramatically rising costs and the fragmentation of service delivery rendering

Management of Service Industries in Japan showcases the performance of non-manufacturing industries or service industries in contemporary Japan, specifically on how their performances have improved. T

The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and

The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and

The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and

The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and