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出版日:2013/06/27 作者:Thomas Ehrlich; Ernestine Fu  出版社:Rowman & Littlefield Pub Inc  裝訂:平裝
Civic Work, Civic Lessons explains how and why people of all ages, and particularly young people, should engage in public service. Its authors are 57 years apart in age, but united in their passion fo
優惠價: 1 2039
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The Customer Service Solution ─ Managing Emotions, Trust, and Control to Win Your Customer Business
90 折
出版日:2013/06/26 作者:Sriram Dasu; Richard Chase  出版社:McGraw-Hill  裝訂:精裝
Understand Consumer Psychology to Drive Profits and GrowthWant to know exactly what’s driving your customer's behavior? NOW YOU CAN!The Customer Service Solution explains how consumers perceive servic
優惠價: 9 1197
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The Lifeboat Service in Scotland ─ Station by Station: The Lifeboat Stations of Britain and Ireland
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出版日:2013/06/19 作者:Nicholas Leach  出版社:Casemate Pub & Book Dist Llc  裝訂:平裝
The companion to The Lifeboat Service in Ireland Station by Station.
優惠價: 1 1123
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Service-Learning ─ Engineering in Your Community
90 折
出版日:2013/06/07 作者:Marybeth Lima; William C. Oakes  出版社:Oxford Univ Press USA  裝訂:平裝
Service-Learning: Engineering in Your Community, Second Edition, links design methodology and engineering analysis to the socially beneficial application of engineering principles. Authors Marybeth Li
優惠價: 9 3523
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The Possibility Dogs ― What a Handful of "Unadoptables" Taught Me About Service, Hope, and Healing
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出版日:2013/06/04 作者:Susannah Charleson  出版社:Houghton Mifflin Harcourt  裝訂:精裝
"A tour of the psychiatric service dog industry traces the author's work as an evaluator who identifies and trains unwanted shelter dogs before matching them with people in need, documenting her own p
優惠:外文書周末優惠-單79雙75 優惠價: 79 811
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出版日:2013/05/29 作者:Chilton Book Company (COR)  出版社:Cengage Learning  裝訂:精裝
Chilton's editors have put together current automotive repair information for this 2012 edition Chilton Asian Service manual set. This new five-volume manual set allows users to accurately and efficie
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出版日:2013/05/21 作者:Rob England  出版社:Createspace Independent Pub  裝訂:平裝
If your customers see your group as bureaucratic and inflexible...If your staff feel process bound...If your process doesn't adapt to a changing world...See service response in a new light.Standard+Ca
優惠價: 1 1797
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Managing Knock Yr Socks Off Service 3E
90 折
出版日:2013/05/13 作者:Bell  出版社:Amacom Books  裝訂:平裝
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back'and those who don't soon discover that word spreads fast. The differ
優惠價: 9 768
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Stewardship ─ Choosing Service over Self-Interest
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出版日:2013/05/13 作者:Block  出版社:BERRETT-KOEHLER PUBLISHERS;INC.  裝訂:平裝
The classic first edition of this book argued that organizations that place service above self-interest and practice a far-reaching redistribution of power, privilege, and wealth stewardship will succ
優惠:外文書周末優惠-單79雙75 優惠價: 79 809
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出版日:2013/04/30 作者:Atanu Sengupta; Soumyendra Kishore Datta; Susanta Mondal  出版社:Springer Verlag  裝訂:平裝
In production and service sectors we often come across situations where females remain largely overshadowed by males both in terms of wages and productivity. Men are generally assigned jobs that requ
優惠價: 1 2498
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出版日:2013/04/15 作者:Hamid Irbouh  出版社:Palgrave Macmillan  裝訂:平裝
Art in the Service of Colonialism throws new light on how nothing in the Moroccan French Protectorate (1912-1956) escaped the imprints of metropolitan ideology and how the French transformed and domin
優惠價: 1 2577
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Made To Serve - How Manufacturers Can Compete Through Servitization And Product Service Systems
滿額折
出版日:2013/04/12 作者:Baines  出版社:John Wiley & Sons Inc  裝訂:精裝
A comprehensive, practical introduction to one of the most important new trends in manufacturing, globallyThe delivery of a service component as an added value when providing products, servitization i
優惠價: 9 3105
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出版日:2013/04/10 作者:Juan R. Cuadrado-Roura (EDT)  出版社:Springer Verlag  裝訂:精裝
The service sector in most advanced economies accounts for up to seventy percent of employment and GDP and, given its growing importance, has received much research attention over the last two decades
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出版日:2013/04/04 作者:Runtong Zhang (EDT)  出版社:Springer Verlag  裝訂:平裝
Information and communication technology has helped to provide a more effective network infrastructure and development platform for logistics and service operations. In order to meet the needs of cons
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出版日:2013/03/22 作者:Tan  出版社:John Wiley & Sons Inc  裝訂:平裝
This reference book for system engineers, architects, and managers focuses on how to design, analyze, and deploy Web service-based workflows for both business and scientific applications in a broad do
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出版日:2013/03/16 作者:Horst Meier (EDT)  出版社:Springer Verlag  裝訂:精裝
Collects research papers, presented at the "5th CIRP International Conference on Industrial Product-Service Systems", Ruhr-Universitat Bochum, Germany, March 14th - 15th, 2013. In this title, these re
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The Customer Service Survival Kit ─ What to Say to Defuse Even the Worst Customer Situations
90 折
出版日:2013/03/13 作者:GALLAGHER  出版社:Amacom Books  裝訂:平裝
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require
優惠價: 9 770
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出版日:2013/02/19 作者:Catherine Ladds  出版社:Palgrave Macmillan  裝訂:精裝
This is the first book-length study of the 11,000 foreign nationals who worked for the Chinese Customs Service between 1854 and1949, exploring how their lives and careers were shaped by imperial ideol
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Achieving Ethical Competence for Public Service Leadership
90 折
出版日:2013/02/15 作者:Terry L. Cooper (EDT); Donald C. Menzel (EDT)  出版社:M E Sharpe Inc  裝訂:平裝
This book shows students entering the public service as well as professionals in the field how to become ethically competent to provide the leadership needed to advance the public interest. The book d
優惠價: 9 3041
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出版日:2013/02/14 作者:Donna Knapp  出版社:Cengage Learning  裝訂:平裝
Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E. This trusted, contemporary guide introduces the latest de
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Customer Service in Libraries ─ Best Practices
90 折
出版日:2013/02/13 作者:Charles Harmon (EDT); Michael Messina (EDT)  出版社:Rowman & Littlefield Pub Inc  裝訂:平裝
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models an
優惠價: 9 2633
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Muffins and Miracles—Church Service in the Real World
滿額折
出版日:2013/02/12 作者:Linda Hoffman Kimball  出版社:Cedar Fort  裝訂:平裝
Women from varied life circumstances and church experience share their stories and insights about church service.
優惠價: 1 585
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出版日:2013/02/06 作者:Marianne R. Woodside; Tricia McClam  出版社:Cengage Learning  裝訂:平裝
Become an effective case manager with GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, 4th Edition. Realistic and relevant, this counseling book provides you with the fundamental skills
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出版日:2013/01/31 作者:Bogdan Patrut (EDT); Lu Liu (EDT)  出版社:Igi Global  裝訂:精裝
Innovations in cloud and service-oriented architectures continue to attract attention by offering interesting opportunities for research in the scientific communities. Advancements such as computation
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Early Childhood Education ─ A Practical Guide to Evidence-Based, Multi-Tiered Service Delivery
90 折
In the past several years, models of multi-tiered service delivery have emerged as a framework for supporting the needs of school-aged children in schools across the country and have received much att
優惠價: 9 2023
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出版日:2013/01/24 作者:Gopal K. Gureja  出版社:SAGE Publications UK  裝訂:平裝
With the competitiveness reforms introduced beginning in 1991, most Indian companies placed a new emphasis on customer service, yet often there is a mismatch between the policies articulated by top ma
優惠價: 1 1550
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出版日:2013/01/10 作者:Douglas K. Barry  出版社:Elsevier Science Ltd  裝訂:平裝
Web Services, Service-Oriented Architectures, and Cloud Computing is a jargon-free, highly illustrated explanation of how to leverage the rapidly multiplying services available on the Internet. The fu
優惠價: 1 2498
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Student Teacher's Perceptions of the Pre-Service Mathematics Programme in a Primary Teachers' College in Zimbabwe
滿額折
出版日:2013/01/08 作者:Barnabas Muyengwa  出版社:Textstream  裝訂:平裝
This case study investigated the perceptions of the third year student teachers of the first year pre-service Mathematics programme at Seke Teachers' College in Zimbabwe. Student background characteri
優惠價: 1 751
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St John's College Service ― Choral Octavo
滿額折
出版日:2013/01/07 作者:Matthew Martin (COP)  出版社:Alfred Pub Co  裝訂:平裝
St John's College Service (SATB) with organ accompaniment was commissioned by St John's College, Cambridge and was first performed by the Choir of St John's College in May 2012. This is energetic, exc
優惠:外文書周末優惠-單79雙75 優惠價: 79 179
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The Politics and Civics of National Service ─ Lessons from the Civilian Conservation Corps, Vista, and AmeriCorps
90 折
出版日:2012/12/31 作者:Melissa Bass  出版社:Brookings Inst Pr  裝訂:精裝
In 1933 Franklin Roosevelt created America's first, largest, and most highly esteemed domestic national service program: the Civilian Conservation Corps. As part of the CCC, Americans worked to rehabi
優惠價: 9 1377
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出版日:2012/12/31 作者:Wang John (EDT)  出版社:Igi Global  裝訂:精裝
With the continuous growth of the service sector, the ability to develop and implement information systems is important in order to measure progress. Implementation and Integration of Information Syst
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出版日:2012/12/31 作者:Ada Scupola (EDT)  出版社:Igi Global  裝訂:精裝
"This book brings together different perspectives on the understanding of e-service and mobile communication and their effect on the fields of marketing, management and information systems"--Provided
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出版日:2012/12/31 作者:Iet (COR)  出版社:Stylus Pub Llc  裝訂:平裝
The IET is publishing the Code of Practice for In-service Inspection and Testing of Electrical Equipment, 4th Edition in November this year. The book has been revised to take account of the PAT aspect
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出版日:2012/12/24 作者:Blake Slonecker  出版社:Palgrave Macmillan  裝訂:精裝
In the summer of 1968, Liberation News Service—a news outlet akin to the Associated Press of the New Left underground media—split into warring factions. Acrimony deepened as the two sides fought for c
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出版日:2012/12/18 作者:Chihyun Chang  出版社:Taylor & Francis  裝訂:精裝
The Chinese Maritime Customs Service, which was led by British staff, is often seen as one of the key agents of Western imperialism in China, the customs revenue being one of the major sources of Chin
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出版日:2012/11/30 作者:Anca Daniela Ionita (EDT); Marin Litoiu (EDT); Grace Lewism (EDT)  出版社:Igi Global  裝訂:精裝
Approaches to service oriented architecture and cloud computing almost always assume starting a system from scratch, which for many otherwise potential customers is not viable for financial or other r
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出版日:2012/11/30 作者:Eng K. Chew; Petter Gottschalk  出版社:Igi Global  裝訂:精裝
"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practi
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Global Service-Learning in Nursing
90 折
出版日:2012/11/30 作者:Tamara Mckinnon; Joyce Fitzpatrick  出版社:Lippincott Williams & Wilkins  裝訂:平裝
Global Service-Learning in Nursing is a single source of information for nurse educators seeking to develop programs to teach best practices of care-giving across cultural and geographic boundaries. N
優惠價: 9 792
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出版日:2012/11/30 作者:Toni Ivergard; Brian Hunt  出版社:Taylor & Francis  裝訂:精裝
The moment of truth - that instant when consumers experience and judge service quality - often decides business success. This research-driven book provides practical information on the design, managem
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Shakespeare, Love and Service
滿額折
出版日:2012/11/29 作者:David Schalkwyk  出版社:Cambridge Univ Pr  裝訂:平裝
Peter Laslett's comment, in The World We Have Lost, that in the early modern period 'every relationship could be seen as a love-relationship' presents the governing idea of this book. In an analysis that includes Shakespeare's sonnets and a wide range of his plays from The Comedy of Errors to The Winter's Tale, David Schalkwyk looks at the ways in which the personal, affective relations of love are informed by the social, structural interactions of service. Showing that service is not a 'class' concept, but rather determined the fundamental conditions of identity across the whole society, the book explores the inter-penetration of structure and effect in relationships as varied as monarch and subject, aristocrat and personal servant, master and slave, husband and wife, and lover and beloved, in the light of differences of rank, gender and sexual identity.
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