From the New York Times bestselling author of The Power of Habit, an investigation of what makes conversations work, and how we can all learn to be supercommunicators at work and in our livesThe right conversation, at the right moment, can change everything.We all know people who seem capable of connecting with anyone. They are the ones we turn to for advice, who ask the best questions—but who are also able to hear what goes unsaid, what we are really trying to say.Why are these people so good at connecting? And what can they tell us about how communication works?Supercommunicators, Charles Duhigg argues, understand—some by intuition, some by hard-won experience—that there is a science to how human beings connect. They understand that every time we speak to someone, we’re actually engaging in one of three conversations: What is this really about? How do we feel? And, Who are we? They know the importance of identifying what kind of conversation we’re having, and then matching it, so tha
