商品簡介
Access an Untapped Source of Success
At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Practical, practical, practical!
--Rita McGlone, assistant director of executive education, The Wharton School of Business
Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.
作者簡介
HENDRIE WEISINGER, currently teaches in a number of executive education and MBA programs at UCLA, Cornell, NYU, Wharton, and the University of Washington. A licensed psychologist and expert in anger management, he is also a leading authority on the application of emotional intelligence and the originator of the highly regarded techniques of criticism training. Dr. Weisinger is the author of several successful books and has appeared on major entertainment, news, and information programs, including The Today Show, Oprah, and Phil Donahue. He frequently consults to and speaks before Fortune 500 companies, government agencies, and professional organizations.
名人推薦
"At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Practical, practical, practical!" (Rita McGlone, assistant director of executive education, The Wharton School of Business)
"Emotional Intelligence at Work is your antidote to job-related stress. It is healthy and nutritious for your mind and your body." (Dr. Art Ulene, The Today Show)
"This is the one book that translates the theory of emotional intelligence into an accessible, hands-on program everyone can use to advance their careers and improve their lives." (John Mayer, Ph.D., co-creator of the theory of emotional intelligence and associate professor of psychology, University of New Hampshire)
"Dr. Weisinger shows us how to use our emotional assets to maximize our intellectual assets. We can all use this book and we all know someone who can use it, too." (Allan Barnes, intellectual assets process leader, IBM Advanced Business Institute)
"Dr. Weisinger demonstrates how we all can use emotions as an opportunity. Deploy his techniques to increase satisfaction, performance and bottom-line results in your organization." (Debra-Lynn Terrill, director of executive education, Anderson Graduate School of Management, UCLA)
"This is a good read. It contains a great deal of common sense and includes a bibliography should the reader wish to follow up the subject." (Professional Manager, September 2000)
"Pleasingly free of psychological jargon, this is actually a pragmatic and well-written structured guide for managers (actually for people)."(Training, November 2000)
"...this is a book that I recommend.." (Long Range Planning, No.34 2001)
目次
Increasing Your Emotional Intelligence.
Developing High Self-Awareness.
Managing Your Emotions.
Motivating Yourself.
Using Your Emotional Intelligence in your Relations with Others.
Developing Effective Communication Skills.
Developing Interpersonal Expertise.
Helping Others Help Themselves.
Appendix: Developing Your Emotional Intelligence.
