Enhancing the Volunteer Experience reveals, from the perspective of the volunteer, how management can foster – or impede – the growth of high-quality, long-lived volunteer programs, and how to ensure that volunteering remains a dynamic force that generates social change. Drawing on a four-year study of volunteers in a variety of fields and extensive interviews with 180 people, Ilsey provides nonprofit managers with the insights, skills, and strategies they need to recruit and retain committed volunteers, and to make the volunteer experience rich, rewarding, and productive.
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