Competence At Work: Models For Superior Performance

Provides analysis of 650 jobs, based on 20 years of research using the McClelland/McBer job competence assessment (JCA) methodology. Includes generic job models for entrepreneurs, technical professionals, salespeople, service workers and corporate managers. Defines JCA and describes in detail how to conduct JCA studies. Suggests future directions and uses for competency research.

Lyle M. Spencer, Jr., Ph.D., is Managing Director, Hay McBer Center for Research and Technology. His previous books include Competence at Work: Models for Superior Performance and Calculating HR Costs and Benefits, both published by Wiley.

Signe M. Spencer is the author of Competence at Work: Models for Superior Performance, published by Wiley.

Partial table of contents:

THE CONCEPT OF COMPETENCE.

Definition of a ``Competency''.

A COMPETENCY DICTIONARY.

Achievement and Action.

Managerial.

Cognitive.

DEVELOPING A MODEL.

Designing Competency Studies.

Conducting the Behavioral Event Interview.

FINDINGS: GENERIC COMPETENCY MODELS.

Salespeople.

Helping and Human Service Workers.

Entrepreneurs.

COMPETENCY-BASED APPLICATIONS.

Performance Management.

Pay.

Societal Applications.

Competency-Based Human Resource Management in the Future.

Bibliography.

Index.