From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training.
‧ Provides model staff training programs that have been proven successful in real-world applications
‧ Addresses how to improve the delivery of customer service at all levels of personnel—librarians, general staff, student workers, and volunteers
‧ Includes guidelines on re-training and evaluation of customer service training needs
Mou Chakraborty, MLIS, is director of public services at Blackwell Library, Salisbury University, where she supervises the Access Services and the Research & Instructional Services departments.
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