Co - Creation in Tourist Experiences

The tourist experience is multi-faceted and dynamic, as tourists engage with its formation and creation. The tourists then becomes vital in creating value for themselves together with the service provider. Experience value cannot be pre-produced, but is co-created between host and guest(s) in the servicescape. The tourist managers can therefore only plan for- and facilitate for value co-creation to take place.

This book responds to the need for a critical review of how firms can facilitate and dramatize for enhanced experience value for tourists. As the roles of participants and providers are changing rapidly, new knowledge in terms of how value creation and value co-creation can transpire needs to be generated. The aim of this book is therefore to accentuate the role and importance of the core elements in value creation processes, namely, the customer(s) the setting in which co-creation would take place, and the provider.

Bringing together scholars from diverse areas to address the nature of how the actors co-create values through interaction in different experience settings, the book also serves as a state of the best practice of co-creation of tourist experiences. It will therefore appeal practically as well as theoretically to scholars and students of tourism, marketing, leisure, hospitality, and services management.

Nina K. Prebensen ?is a Professor at University of TromsA - The Arctic University of Norway. She also?holds a 20% position at the University College of South East Norway. She has published papers in various tourism journals. Her research highlights particularly the tourist decision and experience processes, where co-creation of value for hosts and guests are in focus.

Joseph S. Chen is a Professor in Tourism, Hospitality and Event Management in?the Department of Recreation, Park and Tourism Studies at Indiana University, Bloomington, USA. His research foci entail tourism marketing, tourist behaviors, social impacts of tourism, Arctic tourism and sustainability in hospitality and tourism.

Muzaffer Uysal is a Chair?and Professor in the Hospitality and Tourism Management Department in the Isenberg School of Management at the University of Massachusetts, Amherst, USA. He is a member of International Academy for the Study of Tourism and the Academy of Leisure Sciences. His current research interests center on tourism demand/supply interaction, tourism development and QOL research in tourism and hospitality.