Listening ─ Attitudes, Principles, and Skills

Now in its 6^th edition, Listening takes an experiential approach to listening instruction, providing extensive applied examples and cases within the context of the HURIER framework. The text encourages students to view listening as a process involving six interrelated components which are developed along the parallel dimensions of theory and skill building. This new edition offers a new companion website, as well as additional and updated in-text exercises and questions for discussion. Throughout the text, new content has been added to address the evolving world of digital media, listening across cultural and generational boundaries, and the challenges of a business environment.

Judi Brownell is a Professor at the Cornell University School of Hotel Administration in the Cornell SC Johnson College of Business. She has created tools to assess employee-organization fit and the communication of service values. Brownell has authored several textbooks, published over 80 articles and serves on several editorial boards.