Building and maintaining a customer-centered enterprise cost-effectively is a hot topic and key business issue. This book provides the definitive work on how to derive return from investment. It shows
"A comprehensive guide to the uses and possible abuses of the lecture method. Supported by copious research, Bligh offers a wealth of practical suggestions for making lectures more engaging and effec
'This is a personal account of life at the top that will charm the general reader and the political tragic alike' Weekend Australian Anna Bligh knows something about hard knocks and high walls. She w
Israeli Prisoner of War Policies: From the 1949 Armistice to the 2006 Kidnappings examines the development of Israel’s policies toward prisoners of war across multiple conflicts. The book seeks to app
This time-honored classic, written in 1790, is William Bligh's vivid account of a routine voyage to Tahiti that turned into a world-famous mutiny. Cast from his ship by ringleader Fletcher Christian,
While the full story of what drove the men to revolt or what really transpired during the struggle may never be known, Penguin Classics has brought together - for the first time in one volume - all t
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