In our competitive health care environment, managers need a variety of skills to excel in the diverse roles they are expected to perform. The Indispensable Health Care Manager offers managers the vita
The Changing Role of Health Care ManagersA valuable guide that helps health care managers redefine their responsibilities so they can function more effectively in this dramatically evolving industry.
When employees are on the phone, your organization’s reputation is on the line!Telephone Skills is a nuts and bolts guide to exemplifying great customer service in phone conversations. After making a
Providing great customer service in healthcare is an ongoing challenge.This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self
Do you want your employees to communicate with each other in a consistently direct and respectful way? Communication problems and the need to deliver hard messages plague interactions between employee
Do you want to reduce conflict and disharmony among coworkers and ensure mutual respect, collaboration and support?Workplace harmony and healthcare employee satisfaction are powerfully interrelated. C
Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can embrace them as a second chance to make things ri
Are you looking for effective ways to improve service excellence with your team?Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective ser
