Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed our contact centres? How do we throw off the negative a
A Guide to Rubens' Antwerp highlights the life and work of Peter Paul Rubens (1577-1640) in a comprehensive and accessible way. The Antwerp museums and churches contain about a hundred paintings, dra
Rubens' Antwerp: A Guide highlights the life and work of Peter Paul Rubens (1577-1640) in a comprehensive and accessible way. The Antwerp museums and churches contain about a hundred paintings, drawin
This book offers a cross-national perspective on contemporary urban renewal in relation to social rental housing. Social housing estates – as developed either by governments (public housing) or not-fo
Around the globe the importance of infrastructure as the motor of economic development rising owing to increasing mobility and the need to make urban territories accessible. As a result, infrastructur
This book illustrates the program of Logical-Informational Dynamics. Rational agents exploit the information available in the world in delicate ways, adopt a wide range of epistemic attitudes, and in
Contemporary urban and suburban dwellers seem to be constantly on the move - commuting to work and travelling for leisure as well as moving homes. Does this mean that people are rootless and lack a se
In Contested Belonging: Spaces, Practices, Biographies contributions by well-known international scholars from different disciplines address the sites, practices, and narratives in which belonging is
The global increase in the number of slums calls for policies which improve the conditions of the urban poor, sustainably. This volume provides an extensive overview of current housing policies in Asi
The global increase in the number of slums calls for policies which improve the conditions of the urban poor, sustainably. This volume provides an extensive overview of current housing policies in Asi
Mediaevalia Lovaniensia 40Medieval translators played an important role in the development and evolution of a scientific lexicon. At a time when most scholars deferred to authority, the translations o
This comprehensive textbook takes you through everything you need to know about solar energy. It covers: - semi-conductor fundamentals - photovoltaic (PV) cell physics - PV technology - PV systems Thr
