The transition from a command economy to a capitalist market economy has entirely altered the industrial landscape in which Chinese trade unions have to operate. This book focuses on how the All China
The transition from a command economy to a capitalist market economy has entirely altered the industrial landscape in which Chinese trade unions have to operate. This book focuses on how the All China
This book explores the transformation of employment relations, the rise of worker protest and the reform of trade union practice to ask how successfully the state-socialist trade unions have adapted t
Celebrities have always captured the imagination of the public. In today's age of consumerism, their ability to influence our behaviour can be seen worldwide.Harnessing this power can reap huge reward
How often has a company's handling of a customer's telephone call turned out to be a turn-off? How often has a customer query in the retail environment turned into a relationship-killer, rather than a
Since the recent fundamental changes in the organisation of primary care, the management of a GPs practice has become more complex, more controversial, and more time consuming. This book discusses the
Almost unimaginably immense, North America stretches from a few degrees short of the North Pole to a few degrees shy of the equator. Archaeologists are now racing to unravel the mysterious past of the
