Has there been a transformation of public service employment relations in Europe since the crisis? Public Service Management and Employment Relations in Europe examines public service employment relat
Ethical Dilemmas in the Creative, Cultural and Service Industries enhances professional ethical awareness and supports students' development of skills for ethical decision-making in these growing sect
In 2006, Social Work Education produced the first special edition (vol. 25, no. 4) on service user and carer involvement in social work education, with all of the articles coming from the UK. In 2015,
Counselling skills are very powerful. Being really listened to and receiving compassionate empathy without being judged is a core part of social work practice with service users. This book provides a
Superior Customer Value is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. A customer-centric
Superior Customer Value is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. A customer-centric
Public service management is big global business and accounts for massive spending by governments in countries across the globe, rich and poor, developed and developing, left and right leaning, northe
Helping assistant professors and pre-tenure faculty balance competing obligations in teaching, research, and service, this comprehensive book explores the challenging path toward tenure. Drawing from
While there are a great variety of art projects that are interested in impact, in social and political terms, which present critical points of view, ranging from articulating a message to asking for p
Dialogue interpreting includes what is variously referred to in English as Community, Public Service, Liaison, Ad Hoc or Bilateral Interpreting - the defining characteristic being interpreter-mediated
Using Self-Assessment to Improve Student Learning synthesizes research on self-assessment and translates it into actionable guidelines and principles for pre-service and in-service teachers and for&nb
Using Self-Assessment to Improve Student Learning synthesizes research on self-assessment and translates it into actionable guidelines and principles for pre-service and in-service teachers and for&nb
How do the clothes we wear affect our moods and emotions? What message do our clothes send to the world about our values, personalities and the groups we belong to? And how does the fashion industry e
Cooperative Learning for Intercultural Classrooms helps both pre-service and in-service teachers to develop a well-researched pedagogy that supports inclusive practice for a globalised world. It provi
Cooperative Learning for Intercultural Classrooms helps both pre-service and in-service teachers to develop a well-researched pedagogy that supports inclusive practice for a globalised world. It provi
This book portrays how small, geographically dispersed, progressive social change and social service organizations working within a coalition are able to influence national level social policies. Base
Case Studies on Diversity and Social Justice Education offers pre- and in-service educators an opportunity to analyze and reflect upon a variety of realistic case studies related to educational equity
Case Studies on Diversity and Social Justice Education offers pre- and in-service educators an opportunity to analyze and reflect upon a variety of realistic case studies related to educational equity
A comprehensive training manual for pre- and in-service ESL, EFL, and EIL educators who work with multilingual students at the secondary and post-secondary levels in schools, colleges, universities, a
Representations of gender in learning materials convey an implicit message to students about attitudes towards culturally appropriate gender roles for women and men. This collection takes a linguistic
The shift of manufacturing away from the West allied to the pressure to keep costs down, has led to economic inequality, service industry employment and public sector austerity. This short book makes
The shift of manufacturing away from the West allied to the pressure to keep costs down, has led to economic inequality, service industry employment and public sector austerity. This short book makes
The Arabic Classroom is a multi-contributor work for trainee and in-service teachers of Arabic as a foreign language.Collected here together is recent scholarly work, and also critical writing from Ar
The Arabic Classroom is a multi-contributor work for trainee and in-service teachers of Arabic as a foreign language.Collected here together is recent scholarly work, and also critical writing from Ar
Privatisation was introduced into the probation service on the 1st June 2014 whereby work with medium and low risk offenders went to a number of private and voluntary bodies, work with high risk offen
Privatisation was introduced into the probation service on the 1st June 2014 whereby work with medium and low risk offenders went to a number of private and voluntary bodies, work with high risk offen
This book attacks the conventional history of the press as a story of progress; offers a critical defence and history of public service broadcasting; provides a myth-busting account of the intern
The Scandalous Neglect of Children’s Mental Health: What Schools Can Do makes the case for the under-identification and under-service of children with mental health needs, both in special education an
The Scandalous Neglect of Children’s Mental Health: What Schools Can Do makes the case for the under-identification and under-service of children with mental health needs, both in special education an
This book assesses the service of Henri de Ruvigny, later earl of Galway, in France until the revocation of the edict of Nantes in 1685, his central role in transforming Ireland in the aftermath of th
This book, written by a team of female veterans and military scholars, demonstrates the ways in which women service members and veterans experience a unique set of challenges when attempting to both h
A comprehensive manual for pre- and in-service ESL, EFL, and EIL educators who work with multilingual students at the secondary and post-secondary levels, this text balances insights from reading theo
Access to quality services and community infrastructure are vital parts of supporting sustainable and resilient rural and small town places. Renewing outdated infrastructure and supporting the deliver
Working With the Human Trafficking Survivor fills a void in existing literature by providing students, faculty and professionals in applied, helping disciplines, with a comprehensive text about human
Working With the Human Trafficking Survivor fills a void in existing literature by providing students, faculty and professionals in applied, helping disciplines, with a comprehensive text about human
Today’s health care systems need doctors and consultants to act as leaders, in addition to carrying out their clinical role. This textbook identifies the key elements of successful leadership through
Today’s health care systems need doctors and consultants to act as leaders, in addition to carrying out their clinical role. This textbook identifies the key elements of successful leadership through
This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of
