This book builds on the success of Glanville Price's The Languages of Britain, published in 1984, which was widely acclaimed as the most lively, reliable and comprehensive survey of the great number o
Through 41 chapters aimed mainly at nursing students in degree programs in the UK, nursing specialists from the UK explain the basics of nursing children and young people, focusing on the themes o
Whether you’re making a formal presentation, wooing a client, closing a sale, or proposing an idea, persuasive communication can make the difference between success and failure. Well Said! shows reade
This book shows senior managers how to improve the health of their organizations on 3 levels: the organization as a whole, teams, and individual leaders. Drawing on work with thousands of companies, t
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.
Mountains, deserts, savannahs and the polar regions are fragile both in their ecologies and the cultures of their inhabitants. These fragile environments are characterised by a marked seasonality, and
Delivering effective and responsive person-centred care is a key requirement of nurses’ professional practice and a core skill nurses must develop throughout their degree. This book explains and
Most organizations struggle to really improve one of the most important factors of their success: the sales and service experiences they offer customers. Despite extensive--and expensive--efforts, thi
Insect Ecology is the world's foremost reference to the never-ending and crucial interactions of the richest taxon of organisms on this earth, with perhaps some 8 million extant species. Now in its Th
Emotion is at the centre of our personal and social lives. To love or to hate, to be frightened or grateful is not just a matter of how we feel on the inside: our emotional responses direct our though
