Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoi
Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoi
Will the workplace of the future be overrun by machines and robots? Are the new frontiers of artificial intelligence (AI) on the cusp of dethroning us in efficiency, intelligence and innovative potent
Video is the single most effective tool that marketers have to raise brand awareness, increase sales, drive website traffic and deliver ROI on marketing budgets. Driven by consumer demand and with t
The best way to learn how to successfully navigate change and transition is to look at practical examples of change management programmes undertaken within a range of organizations; what went well and
Essentials of Advertising will offer a succinct, up-to-date and user-friendly introduction to the discipline of advertising. Clear and engaging, this text will allow the reader to understand the full
From Michael Armstrong, HR expert and best-selling author, comes the new third edition ofHow to Manage People. Providing valuable insight into the functions and skills required to be an effectiv
Organizations have traditionally made a clear distinction between their policies on diversity and inclusion and their policies on talent management; while they may both be a part of the HR depart
Highly accessible and student-friendly, Human Resource Management in a Business Context is the core text for the CIPD Level 7 Advanced module, Human Resource Management in Context, and is also essenti
Considerable time and energy go into the design of an HR program but, typically, not as much energy is devoted to the project's presentation to employees, stakeholders, and customers. Meeting th
Today, the economic environment is global, highly sophisticated, and in continuous flux. Thus, the challenge for business leaders is to stay ahead of, rather than follow, market flow and change, in or
Inventory Management provides a step-by-step approach on how to achieve the critical linkage between the business budget decisions and the detail level. The authors look beyond the complexity and theo
As the landscape of recruiting changes, different methods are needed to reach talent, and social media is a key channel. However, many HR and recruiting professionals are not equipped with the experti
With five unemployed people for every open job and more than 40 applicants for every open position, job seekers and those looking for a promotion need to differentiate themselves from the competition.
The role of project manager requires maintaining a balance between the demands of the customer, project, team and the organization. This provides a real challenge in the fields of time management and
The Lean Practitioner's Handbook bridges the gap between the tools and concepts of Lean and the practical use of the tools. It offers a practical, easily accessible resource for anyone preparing for,
Offering an overview of some of the most effective marketing tools and techniques, High Impact Marketing that Gets Results focuses on how an organization can save time and resources by empowering the
Senior managers of small and medium-sized enterprises (SMEs) that are looking to grow during these times of economic turbulence can use a guidebook of relevant (and relatively short) pieces. This 14th
Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, you can learn
A distillation of Michael Armstrong's knowledge and experience, How to Manage People provides practical advice to managers and team leaders who don't have an HR department to support them. The text co
This fully updated sixth edition of Customer Care Excellence recognizes these trends and demonstrates in a clear, practical way how to develop and sustain a customer-service focus. The book places gr
Intended, both as a reference for current logistics managers as well as a text for students, this updated edition includes new chapters on supply chain segmentation, air and marine transport, and the
The benefits of networking are many - improving the chances of keeping a job, getting a new one, career progression, learning how to get along with others and improving personal effectiveness and com
How to Motivate People shows managers how to inspire individuals or teams to develop. It clarifies the underlying principles for motivating staff to get results and maximize performance and sets out c
Psychologists, coaches, and consultants from around the world describe 15 popular and less-well known leadership coaching models. In addition to the Western view of leadership, a few of the models dra
Using her own experiences, Cook describes, for business managers, how to develop and sustain customer service focus. She outlines how to plan, introduce, and sustain a program that is designed to incr
This text examines the issues surrounding student drop-outs and presents a practical guide to identifying reasons for drop out and developing solutions to the problem of retaining students in higher e
As you progress in your career, you will face new challenges. From managing yourself, to managing processes, projects, and people, what works for one situation may not work for another and you'll need
For a company to compete effectively in today's business environment, its employees need to be adaptive and agile so they can develop the required skills and knowledge. To achieve this, L&D profession
The growth of the Internet has had a profound effect on the way business is carried out, and has provided an unprecedented opportunity for third-party individuals and organisations to attack brands wi
The 20th century concept of advertising is dead, and it will have to reinvent itself in order to survive. Based on academic research but written in a comprehensible and digestible way, Advertising Tra
Global Logistics Strategies examines how the logistics industry has developed; how it is influenced by macro-economic factors and demand-side trends; what the risks are to the industry and how it will
Global Logistics Strategies examines how the logistics industry has developed; how it is influenced by macro-economic factors and demand-side trends; what the risks are to the industry and how it will
Digital State comprises sixteen commentaries that each offers an answer to the question: "What is the digital state?" Simon Pont and his panel of experts set out to examine and assess how technology,
Marketing for SMEs is inspired and driven by the E.U, initiative futureSME and specifically is a response to the fact that the majority (surprisingly) of the main SME challenges relate directly to mar
This guide shows coaches, trainers, and consultants how to help clients build better resilience through seven keys, such as letting go of the need to be liked and in control, understanding that change
This 12th edition of a handbook for students and professionals in human resource management (HRM) contains two new sections: a section on 16 key skills (such as critical skills and skills for research
Cook, a customer service consultant and author, provides advice, tools, and techniques for managers to use to deal with complaints. She argues that complaints should be seen as an opportunity to put t
Shopper Marketing explores the subject of focused marketing initiatives aimed at browsers and shoppers who are in-store and can be influenced in their final buying decisions. Now with a new foreword b
More and more companies are factoring mobile devices into their business strategy.? Many companies want to know how to use these devices to promote their businesses and to enable customers to access t
