The current economic and political climate places ever greater pressure on public organizations to deliver services in a cost-efficient way. Focused on the costs of service delivery, governments acros
Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected
What does it mean to be an African today? Starting from that question the author takes the reader on a fascinating intellectual journey into the realm of Pan-African thought and practice. Moving fro
Policing draws upon a review of recent literature and ongoing research pertaining to innovations in policing, particularly in North America, the United Kingdom, Southern Africa, South America and Aust
This volume re-examines some of the major themes at the intersection of traditional and contemporary metaphysics. The book uses as a point of departure Francisco Suárez’s Metaphysical Disputations pub
The question of whether it is ever permissible to believe on insufficient evidence has once again become a live question. Greater attention is now being paid to practical dimensions of belief, namely
Bring SAT ELA prep into the classroom to enhance student learning! In this new co-publication from Routledge and test-prep experts A-List Education, you’ll learn how the updated SAT exam is closely al
Charles Shephard, a legal officer of the island of Saint Vincent, made no attempt at objectivity in his account of the great 1795 Carib rebellion, this book being dedicated to the British survivors. B
Accounting carries with its history a vast number of ideas which have slowly developed along with it. This volume relates this history as it took place during the first three decades of the twentieth
Instructional design theory and practice has evolved over the past 30 years from an initial narrow focus on programmed instruction to a multidimensional field of study integrating psychology, technolo
First published in 1987. Many Victorian novels that considered social problems made extensive use of contemporary source material for their descriptions. This book aims to provide a greater acquaintan
First published in 1985. Dickens was a vigorous champion of the right of all men and women to carefree amusements and dedicated himself to the creation of imaginative pleasure. This book represents th
Offering practical advice and stories from scientists and professionals, this guidebook aids the reader in evaluating and finding career opportunities in non-academic research fields. It demonstrates
This book analyzes widespread global ethnic conflicts that tear asunder nations and regions, such as the former Yugoslavia. Dan Chirot casts his analysis in a discussion of the conflict between nation
This study of El Cid, first published in English in 1934, is by the leading authority on the medieval history and literature of Spain. The Cid occupies a unique position among national heroes. Others
Written especially for owners and employees of small businesses, as well as students in this specialized area, this book, originally published in 1989, is a concise introduction to marketing in the sm
The pharmaceutical industry faces a well-documented perfect storm: on the one hand, the patent cliff; the lack of new blockbusters and, on the other, economic pressure on pricing from markets with gro
The book is based on a rich and detailed quantitative material from research over the past decades with consecutive time series over production volumes, employment, productivity, investments etc. for
In this book, Alison Ross engages in a detailed study of Walter Benjamin’s concept of the image, exploring the significant shifts in Benjamin’s approach to the topic over the course of his career. Usi
In our increasingly risk-averse society, touch and touching behaviours between professionals and children have become a fraught issue. In sports coaching and physical education, touching young sports
Racist abuse may at one time have been hurled across the sports stadium or scrawled on a wall. But in today’s social media world it can be published to millions, from almost anywhere, in an instant.Sp
Computers are a fundamentally important tool in sport science research, sports performance analysis and, increasingly, in coaching and education programmes in sport. This book defines the field of ‘sp
Japan's Early Parliaments, 1890-1905 is the first detailed study of the early history of the Japanese Diet, providing a thorough discussion of the origins of the Japanese parliament, still the central
Grief support groups are currently the most common referral that bereaved adults, children, and families receive after the loss of a loved one, and there are thousands of these groups across the count
This volume is comprised of over 2,300 annotations on a wide array of issues and topics germane to the subject of preventing the atrocities of genocide and managing these conflicts when they do arise.
The designers of educational or training programs that employ electronic technology might have many questions about a project while it is still in the early stages of development. For instance: Is the
The African Diaspora presents musical case studies from various regions of the African diaspora, including Africa, the Caribbean, Latin America, North America, and Europe, that engage with broader int
This manual walks students through the procedures for analysis in Stata and provides exercises that go hand-in-hand with online data sets. The manual complements the textbook Understanding Political S
Over the past two decades, legal thought and practice in Latin America have changed dramatically: new constitutions or constitutional reforms have consolidated democratic rule, fundamental innovations
This anthology offers students a carefully edited selection of the most influential and enduring interpretations of key political theorists. There are sections on Hobbes, Locke, Rousseau, Burke, Benth
This book is part of the continuing research on quality of life issues conducted by its authors, and builds on past research on the values and lifestyles of Singaporeans (published in 1999 and 2004) a
The text of Finnegans Wake is not as monolithic as it might seem. It grew out of a set of short vignettes, sections and fragments. Several of these sections, which James Joyce confidently claimed woul
Once considered the antithesis of a verdant and vibrant ecosystem, cities are now being hailed as highly efficient and complex social ecological systems. Emerging from the streets of the post-industri
"Human security" is an approach that rejects the traditional prioritization of state security, and instead identifies the individual as the primary referent of security. It offers a way of b
The Great War is a landmark history that firmly places the First World War in the context of imperialism. Set to overturn conventional accounts of what happened during this, the first truly internatio
"Adopting an explicitly feminist perspective, the book argues that law must be looked at holistically, and will investigate how the legal responses presuppose, maintain and perpetuate a certain contex
