Has there been a transformation of public service employment relations in Europe since the crisis? Public Service Management and Employment Relations in Europe examines public service employment relat
Ethical Dilemmas in the Creative, Cultural and Service Industries enhances professional ethical awareness and supports students' development of skills for ethical decision-making in these growing sect
Ethics is a moral, philosophical, cultural and professional issue and it is an issue that specifically impacts on interpreting. The challenge and complexity of Public Service Interpreting (PSI) lies i
Using a cutting-edge structure, where a current description of the service sector and up-to-date case studies are compared and contrasted with innovative activity in manufacturing, this book contribut
The Chinese Maritime Customs Service was an institution which for over eighty years held an integral role in facilitating foreign trade along the China coast and waterways. Established as the Imperial
In this book, the author contends that when the justices of the Supreme Court ruled the legislative veto unconstitutional in the 1983 case of 'Immigration and Naturalization Service versus Chadha', th
This book argues that the area of special education namely, pre-service and in-service teachers, counsellors, and psychologists can better prepare individuals with disabilities in making a successful
Management accounting techniques are vital to support operational and strategic decision making in the public sector. Written by an expert scholar with practical experience of public service delivery,
This book is a political economic analysis of China’s transformation to become a global aviation power. It explores how China’s policy goal has been achieved and executed through bilateral air service
The shift of manufacturing away from the West allied to the pressure to keep costs down, has led to economic inequality, service industry employment and public sector austerity. This short book makes
Counselling skills are very powerful. Being really listened to and receiving compassionate empathy without being judged is a core part of social work practice with service users. This book provides a
The Arabic Classroom is a multi-contributor work for trainee and in-service teachers of Arabic as a foreign language.Collected here together is recent scholarly work, and also critical writing from Ar
Superior Customer Value is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. A customer-centric
Public service management is big global business and accounts for massive spending by governments in countries across the globe, rich and poor, developed and developing, left and right leaning, northe
The Scandalous Neglect of Children’s Mental Health: What Schools Can Do makes the case for the under-identification and under-service of children with mental health needs, both in special education an
Dialogue interpreting includes what is variously referred to in English as Community, Public Service, Liaison, Ad Hoc or Bilateral Interpreting - the defining characteristic being interpreter-mediated
Using Self-Assessment to Improve Student Learning synthesizes research on self-assessment and translates it into actionable guidelines and principles for pre-service and in-service teachers and for&nb
Cooperative Learning for Intercultural Classrooms helps both pre-service and in-service teachers to develop a well-researched pedagogy that supports inclusive practice for a globalised world. It provi
Case Studies on Diversity and Social Justice Education offers pre- and in-service educators an opportunity to analyze and reflect upon a variety of realistic case studies related to educational equity
A comprehensive training manual for pre- and in-service ESL, EFL, and EIL educators who work with multilingual students at the secondary and post-secondary levels in schools, colleges, universities, a
Representations of gender in learning materials convey an implicit message to students about attitudes towards culturally appropriate gender roles for women and men. This collection takes a linguistic
Civic engagement in this book is understood to include attendance at booked National Health Service appointments; compulsory attendance at school; the take-up of a variety of State benefits in cash an
This unique book features a collection of lively stories on the integration of Intensive Interaction practice into schools and adult service settings. It addresses communication development, on b
Exploring Education offers an alternative to traditional foundations texts by combining a point-of-view analysis with primary source readings. Pre- and in-service teachers will find a solid introducti
Embodied Social Justice introduces a body-centered approach to working with oppression, designed for social workers, counselors, educators, and other human service professionals. Grounded in current r
Welfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Show
The rapid pace and increasing convergence of internet, phone and other communications technologies has created extraordinary opportunities for business but the complexity of these new service mixes cr
The goal of this book is to answer the question What is differentiated instruction? It offers pre-service and in-service teachers the background and foundational skills they will need to understand, p
Human service professionals deal with a wide range of problems, from child abuse, parenting issues, and elderly care, to addictions, mental illness, sexual assault, unemployment, and criminality. Thes
Intended for pre- and in-service classroom teachers, preschool teachers, and librarians serving children up to grade 3, this book introduces young children's literature and how it relates to healthy c
Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction stra
Bridging Cultures: Teacher Education Module is a professional development resource for teacher educators and staff developers to help preservice and in-service teachers become knowledgeable about cult
This practical, reader-friendly textbook for preservice and in-service early childhood education and early literacy courses provides "how-to-do-it" instructions for promoting emergent literacy in read
This is the first textbook to offer students a guide to the influence of culture on service providers as well as its influence on customers, affecting both the supply and demand sides of the indu
This book shows in-service Physical Education teachers across all phases how to be more inclusive in their practice. It can also be used by practitioners working in a practical or sporting context wit
Privatisation was introduced into the probation service on the 1st June 2014 whereby work with medium and low risk offenders went to a number of private and voluntary bodies, work with high risk offen
This book attacks the conventional history of the press as a story of progress; offers a critical defence and history of public service broadcasting; provides a myth-busting account of the intern
This text makes a primary and informed contribution to a subject that is under-researched in the U.K.—the suicide of those who work in the U.K. police service— by offering an analysis of U.K. case stu
