Blending history and memoir, retired U.S. Marshal Mike Earp—a descendant of the legendary lawman Wyatt Earp—offers an exclusive and fascinating behind-the-scenes look at the most storied law enforceme
A serial entrepreneur offers a plan for launching successful ventures About ninety-seven percent of a rocket’s fuel is used in the first three feet of its launch. The same is true in launching a new
This magisterial work on American diplomacy by a veteran journalist and historian is the first complete history of the U.S. Foreign ServiceAmerican Statecraft is a fascinating and comprehensive look a
The Chieftain was a radical evolutionary development of the successful Centurion line of tanks that had emerged at the end of the Second World War. The British had learned during the war that their ta
Provides practical guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
The first major battle over school choice came out of struggles over equalizing and integrating schools in the civil rights era, when it became apparent that choice could be either a serious barrier o
The first major battle over school choice came out of struggles over equalizing and integrating schools in the civil rights era, when it became apparent that choice could be either a serious barrier o
Five strange young students at a Buddhist university find little call for their job skills in today's Tokyo ...among the living, that is. But all that stuff in college they were told would never pay o
A legendary CIA spy and counterterrorism expert tells the spellbinding story of his high-risk, action-packed career while illustrating the growing importance of America's intelligence officers and
Effective Program Practices for Underserved Gifted Students provides coordinators, teachers, administrators, and other interested parties information about effective program practices for underserved
The ability to determine the cause or causes of failure using forensic tools is essential if product quality is to be improved. It is especially true of plastic, rubber and composite products. A fail
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less
Whether you run your own company or work for a large corporation, establishing customer loyalty is a prerequisite for business growth. In The Customer Rules, C. Britt Beemer, a leading consumer resear
This edition continues to have in-depth, practical coverage with a focus on the intentional teacher by presenting up-to-the-minute research that a reflective, intentional teacher can apply. The eight
This unique study is based on original sources and research into the work of doctors who served in East Africa. Anna Crozier analyses all aspects of recruitment, qualifications, training as well as th
For years, the Ohio–class submarine served as one of the frontline weapons in America's nuclear Navy. But with the collapse of the USSR, America needs to modernize its arsenal to take into a
This book examines how the French transformed and dominated Moroccan society in the colonial period. The French established vocational and fine art schools, revived local methods for producing crafts,
Praise for STARTING YOUR OWN PRACTICE "This book will become your blueprint for success if you decide to go down the path of going into business for yourself." --Dr. Bob Froehlich, Chairm
Intended for group training sessions, this resource provides 50 activities for examining personal attitudes in the workplace, encouraging teamwork, demonstrating the difference between active and pass
Designed for learning professionals and drawing on both game creators and instructional designers, Learning by Doing explains how to select, research, build, sell, deploy, and measure the right type
In Creating Great Schools, Phillip C. Schlechty—one of the nation’s best-known experts on leadership and change in schools—offers a hands-on primer that will help arm school le
Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as
Drawing from the information presented at conference sponsored by the Harvard Graduate School of Education and the Mid-Atlantic Regional Technology in Education Consortium, leading educators, research
This textbook is designed to help trainee probation officers with the Diploma in Probation Studies, especially with the NVQ elements and making the link to the degree programme in probation. Written b
Models and Strategies for Exchange Rate ForecastingMichael R. RosenbergGetting an accurate exchange rate is critical for any company doing business in today's global economy. Exchange Rate Determinati
VoIP SAVINGS AND FLEXIBILITY! TELEPHONE-LINE QUALITY?Despite the features that make Voice over IP so attractive from the standpoint of cost and flexibility of telephone services, businesses will only
Some of the science fiction genre's leading writers--including David Weber, John Ringo, Eric Fling, and Timothy Zahn--chronicle the continuing adventures and exploits of daring starship commander Hono
This is the first book in South Africa - and internationally - to bring together a theoretical and empirical review of the impact of cost recovery on basic municipal services such as water and electri
This is the fifth edition of the definitive reference source on the management of health records. Health Information Management provides the basic guidelines on content and structure, analysis, assess
This is the first book in South Africa - and internationally - to bring together a theoretical and empirical review of the impact of cost recovery on basic municipal services such as water and electri
Drawn for the July 2002 conference on the Isle of Bendor, these 24 papers discuss memory BISYT analysis and applications, memory and soft errors, reliability in railway and automotive systems, embedde
The year is 1987. Military Intelligence has sent reports of an awesome new Soviet sub that no one in the West has ever seen before in the Russian-patrolled seas off the Kamchacka Peninsula. Now Tom
Drawing heavily from Bloom's Taxonomy, this new book helps teachers understand and implement a standards-based curriculum. An extraordinary group of cognitive psychologists, curriculum specialists, te
The book covers in detail a range of future-oriented developements in the field of high and extra-high voltage cables. These include cross-linked polyethylene-insulated cables for up to 525 kV to supe
Following the Revolution in 1789, members of the aristocracy were increasingly persecuted, and many of them fled abroad. These exiles became known collectively as 'emigres', and despite initial confus
