Programming for Linguists: Java (TM) Technology for Language Researchers is a practical introduction to programming using the Java Programming Language for linguists and related language professionals
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this groundbreak
Former Secret Service officer Gary Byrne exposes the truth behind Hillary, Bill, and their public facade.Posted directly outside President Clinton's Oval Office, Former Secret Service uniformed office
Examines the difficulties faced by Barack Obama's campaign runners during the 2012 election and how they put aside differences in order to control the Obama brand, stay on message, and win.
Don't ask your customers, "How is OUR service doing?"Ask them, "How are YOU doing?"Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-know
The Brave New Service Strategy, delves into the evolution of service delivery and identifies three ways to forge links with customers: the relationship - where the customer personally knows the servic
Service America was Dow-Jones Irwin^s best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on do
A first book of jobs that challenges gender stereotypes with its positive and inclusive message. The important message in this first book of jobs is that children can be whatever they want to be when
Lone Survivor meets Marley & Me in this inspiring buddy memoir of an extraordinary service dog whose enduring love brought a wounded soldier back to life.A decade ago, Special Forces warrior Jason
Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truth
Given the huge number of applications of polymeric materials in everyday life, especially applications where a failure in service may lead to economic loss, injury or death, the ability to determine t
From New York Times best-selling author and award-winning reporter Ronald Kessler, The First Family Detail tells eye-opening, behind-the-scenes stories from Secret Service agents about presidents and
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience f
Since its founding in 1951, the Epidemic Intelligence Service has waged war on every imaginable ailment. With suitcases kept packed, vaccinations at the ready, the EIS’s little-recognized medical prof
The Chilton 2010 General Motors Service Manuals now include even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available
Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants abo
Envisioning a system of higher education that meets community needs by cultivating in students a commitment to civic engagement, the authors of Service-Learning Code of Ethics equip readers with the n
This insightful book shows salespeople how to meet the needs of affluent clients—from the initial contact, to the sales presentation, to providing the level of service and quality they expect, to secu
Create a lovely decoration for a party or any special occasion. This box contains 36 lettered discs reproduced from Victorian wood type plus a ribbon for making and hanging a garland with a message.
Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a
A hilarious picture book with an important message about kindness, How Rude!is the first in a new series about two good friends, Dot and Duck. Dot invites Duck to a tea party, but from the mome
Is ‘hustle and grind’ really the message of The New Way? Is financial freedom really what it’s about? is ‘living life on our terms’ really the summit of this mission? Is The New Way about becoming mor
The uplifting and unforgettable true story of a US Marine, the stray dog he met on an Afghan battlefield, and how they saved each other and now travel America together, "spreading the message of stubb
An alarming message from an award-winning journalist with unprecedented access to the highest naval officers in America and China and their ships and weapons, this is a chilling look at the “war
Former assassin David Slaton discovers a cryptic message: on a memory stick, a photograph of the man who will soon assume command of DGSI, France’s elite counterterrorism force. With the country reeli
Se7en meets The Silence of the Lambs when a notorious serial killer is hit by a bus while delivering his signature message, leaving detective Sam Porter days to locate the last victim using clues from
With a focus on independence and autonomy, this refreshing and witty relationship guide has an empowering counter-intuitive message for unhappy spouses: that you only need one partner to take the init
A beautiful wordless picture book brings a personal note to the plight of the bumble bee and offers a message of hope.A little girl befriends a bee that takes her on a journey of discovery, revealing
“This year I got a rabbit for my birthday.I love her so much!” A little girl loves her pet bunny—but is she taking the best care of him? This heartwarming story has an important message about how
One day there was a knock at Ellie's door. There stood the Queen's Footman. "A message from Her Royal Highness." He offered Ellie a note on a silver tray. May I please come for tea? Sincerely yours, T
Pop stars by day, secret agents by night!The band called SPACEPOP gains fame across the galaxy, spreading a message of rebellion through music. But with huge fame comes huge problems! The five princes
The first novel in a brilliant new series by award-winning historian James L. Haley, featuring young midshipman Bliven Putnam as he begins his naval service aboard the U.S.S.Enterprise.It is 1801 and
A NEW JASON BOURNE NOVEL! On the eve of Russian General Boris Karpov's wedding, Jason Bourne receives an enigmatic message from his old friend and fellow spymaster. In Moscow, what should be a joyous
To celebrate the centennial of America''s National Park Service, Picturing America''s National Parks brings together some of the finest landscape photography in the history of the medium, from America
In this adaptation of Jules Verne's classic novel, The Children of Captain Grant the entire cast of characters has been transformed into anthropomorphic animals! It begins with a message-actually thre
