Most of the chapters in this volume originated at an October 2002 international conference on service learning held at Vanderbilt U. in Nashville, Tennessee. Twelve papers are organized into seven sec
The 14 essays presented here focus on moral standards in public service, with special attention to the role of public officials and the constraints placed on them by the political environment of liber
Today, there are more military family members than there are total uniformed service members. Sixty percent of the military are married, including more than eighty percent of all career-status personn
Service-learning prepares business students to see new dimensions of relevance of their coursework. It provides structures for students to establish caring relationships with others that validate thei
Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one.Creating a culture of service excellence requires planning, preparation, and persisten
Focusing on the means of integrating service learning and multicultural education, this book presents a dialogue between the practitioners of each. Contributors include experts in education, sociology
This practical guide is intended for faculty and service-learning directors, combining the how-to information and rigorous intellectual framework that teachers seek. What distinguishes this volume is
Excellent customer service does not come about by accident. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his highly successful seminars and training pr
Analyzes the demand for residential telephone service, calling patterns, and telephone expenditures across a variety of developed countries, with detailed data for the US, Canada, and the UK. Offers a
In Message in the Bottle, Walker Percy offers insights on such varied yet interconnected subjects as symbolic reasoning, the origins of mankind, Helen Keller, Semioticism, and the incredible Delta Fac
Diversity and affirmative action are subjects that tend to elicit some form of emotion, either strongly supportive or strongly opposed. In Diversity and Affirmative Action in Public Service, Walter Br
The Handbook is organized in six major sections: The service setting, demand management, service excellence and profitability, service recovery, service relationships, and firm-wide service issues. A
As the lines between products and services become less and less distinct, many managers and consultants advocate that manufacturing companies learn to think like the service sector?get close to the cu
What happens in a tradition that links citizenship with soldiering when women become citizens? Citizen Soldiers and Manly Warriors: Military Service and Gender in the Civic Republican Tradition provid
Two men played a crucial role in the creation and early history of the National Park Service: Stephen T. Mather, a public relations genius of sweeping vision, and Horace M. Albright, an able lawyer an
Transform white collar departments into "professional service firms" whose sole, powerful asset is knowledge.Idea: You are boss of a 23-person finance department in a division of a big company.??Or, r
Thirteenth in the Service-Learning in Disciplines series, this book provides a sound approach to the many conceptual and methodological changes that have taken place in the teaching of languages and c
Faculty professional service/outreach won’t get the respect and reward accorded other forms of scholarship until it can be documented and subjected to peer review. This companion volume to Lynton’s Ma
A first-rate study of the terms of military service of knights and their mounts... (Horse) inventories recorded the process of horse appraisal wherebya man-at-arms' horse was valued for the purposes o
This one-stop resource presents the best practices in customer service and how to implement them. From classic issues like customer retention to contemporary concerns involving the internet, it covers
Richard Collins explores public service television's role in fostering pan-European cultural identity. Based on extensive primary research, interviews with participants and analysis of key European pr
Since its release in summer 1994, the Message Passing Interface (MPI) specification has become a standard for message-passing libraries for parallel computations. There exist more than a dozen impleme
Since its release in summer 1994, the Message Passing Interface (MPI) specification has become a standard for message-passing libraries for parallel computations. There exist more than a dozen impleme
The little-known American Balloon Service worked in combat to help direct artillery fire more accurately and provide essential intelligence on enemy troop movements during World War I. German use of o
This concise book is designed to train students in phlebotomy. The updated text incorporates information which helps the phlebotomist become a patient service technician, moving them away from the la
Room Service offers richly detailed images of the people and places of Richard Swartz’s adopted slice of Europe, and thoughtful reflection on his status as a privileged outsider.We meet Serbian poets
The fifth volume in a AAHE and Campus Compact’s series on service-learning in the disciplines, this volume focuses on curriculum reform in accounting programs based on goals identified by accounting e
Although service-learning and nursing would seem an obvious combination, nursing, as a profession within academic, research, and health-care organizations has only recently begun to embrace the true s
This approach to service marketing from a consumer perspective integrates information on service consumption from from a variety of sources. It establishes the effect of the characteristics of service
This "how-to" book is designed for the person who does not have formal teacher training or a degree in education, but who will need to teach to the service. Its no-nonsense approach covers the day-to
The timeless message of the New Testament applies to people of every culture and generation. Yet there is great value in understanding the world in which that message was first revealed - its social m
Full-Service Schools describes the movement to create an array of integrated support services in schools. It examines the declining welfare of many American families and prescribes solutions for the p
This practical guide is intended for faculty and service-learning directors, combining the how-to information and rigorous intellectual framework that teachers seek. What distinguishes this volume is
This practical guide is intended for faculty and service-learning directors, combining the how-to information and rigorous intellectual framework that teachers seek. What distinguishes this volume is
This book is a down-to-earth narrative by a Foreign Service officer who, over a 35-year career, participated in the birth and maturity of a world American foreign policy dealing with World War, Cold W
Universal service is a focal point of telecommunications policy in the 1990s, not only in the United States, but in every other country that has begun to liberalize or deregulate its telecommunication
Services dominate the modern economy. This controversial and important book reviews research into the development and future of the service economy. Professor Illeris synthesises not only English lang
