Two men played a crucial role in the creation and early history of the National Park Service: Stephen T. Mather, a public relations genius of sweeping vision, and Horace M. Albright, an able lawyer an
Transform white collar departments into "professional service firms" whose sole, powerful asset is knowledge.Idea: You are boss of a 23-person finance department in a division of a big company.??Or, r
Thirteenth in the Service-Learning in Disciplines series, this book provides a sound approach to the many conceptual and methodological changes that have taken place in the teaching of languages and c
Faculty professional service/outreach won’t get the respect and reward accorded other forms of scholarship until it can be documented and subjected to peer review. This companion volume to Lynton’s Ma
A first-rate study of the terms of military service of knights and their mounts... (Horse) inventories recorded the process of horse appraisal wherebya man-at-arms' horse was valued for the purposes o
This one-stop resource presents the best practices in customer service and how to implement them. From classic issues like customer retention to contemporary concerns involving the internet, it covers
Richard Collins explores public service television's role in fostering pan-European cultural identity. Based on extensive primary research, interviews with participants and analysis of key European pr
Since its release in summer 1994, the Message Passing Interface (MPI) specification has become a standard for message-passing libraries for parallel computations. There exist more than a dozen impleme
Since its release in summer 1994, the Message Passing Interface (MPI) specification has become a standard for message-passing libraries for parallel computations. There exist more than a dozen impleme
The little-known American Balloon Service worked in combat to help direct artillery fire more accurately and provide essential intelligence on enemy troop movements during World War I. German use of o
This concise book is designed to train students in phlebotomy. The updated text incorporates information which helps the phlebotomist become a patient service technician, moving them away from the la
Room Service offers richly detailed images of the people and places of Richard Swartz’s adopted slice of Europe, and thoughtful reflection on his status as a privileged outsider.We meet Serbian poets
The fifth volume in a AAHE and Campus Compact’s series on service-learning in the disciplines, this volume focuses on curriculum reform in accounting programs based on goals identified by accounting e
Although service-learning and nursing would seem an obvious combination, nursing, as a profession within academic, research, and health-care organizations has only recently begun to embrace the true s
This approach to service marketing from a consumer perspective integrates information on service consumption from from a variety of sources. It establishes the effect of the characteristics of service
This "how-to" book is designed for the person who does not have formal teacher training or a degree in education, but who will need to teach to the service. Its no-nonsense approach covers the day-to
The timeless message of the New Testament applies to people of every culture and generation. Yet there is great value in understanding the world in which that message was first revealed - its social m
Full-Service Schools describes the movement to create an array of integrated support services in schools. It examines the declining welfare of many American families and prescribes solutions for the p
This practical guide is intended for faculty and service-learning directors, combining the how-to information and rigorous intellectual framework that teachers seek. What distinguishes this volume is
This practical guide is intended for faculty and service-learning directors, combining the how-to information and rigorous intellectual framework that teachers seek. What distinguishes this volume is
This book is a down-to-earth narrative by a Foreign Service officer who, over a 35-year career, participated in the birth and maturity of a world American foreign policy dealing with World War, Cold W
Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to a
Universal service is a focal point of telecommunications policy in the 1990s, not only in the United States, but in every other country that has begun to liberalize or deregulate its telecommunication
Services dominate the modern economy. This controversial and important book reviews research into the development and future of the service economy. Professor Illeris synthesises not only English lang
What was Paul's real message to the Ephesians in the first century? And what significance does that message have nearly 20 centuries later? This unique commentary will help you not only understand the
The authors of this book contend that the civil service system, which was devised to create a uniform process for recruiting high-quality workers to government, is no longer uniform or a system. Nor d
As a successful managing strategy for corporate. governmental, and nonprofit organizations, "stewardship" is, fundamentally, the spirit of partnership and service. Stewardship explains how to integra
This study examines one organization from the radical left of the 1920s and 1930s, the American Fund for Public Service, which represented a united front of anarchists, socialists, communists, and lef
GIS for Business and Service Planning Edited by Paul Longley, Graham ClarkeThe field of geographical information systems (GIS) is developing rapidly, finding applications in an ever-widening range of
This book provides a succinct overview of the development of the civil service since the Second World War. Adopting a broad, historical approach, it assesses the changes in organization, structure and
Fire Law The Liabilities and Rights of the Fire Service Thomas D. Schneid Today's 34,000 fire departments across the country are at increased risk of civil and criminal liability. According to Tom Sch
"Happy in the Service of the Lord" provides an in-depth look at the development of the African-American gospel quartet. Focusing argely on Memphis - long famous for its blues, jazz, and soul music - K
Total Quality Service: Principles, Practices, and Implementation rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands
Samurai Selling is a unique guide for the modern salesperson. The code of the ancient Japanese samurai is grounded in service and personal character. Samurai Selling shows sales professionals how to
By asking the questions 'What is customer service?' and 'Why is it important?', this book leads the reader through the strategies, techniques, problems and solutions that are involved in achieving go
Covers repair, maintenance and service of gasoline engines up to and service of gasoline engines up to and including 20 horsepower (except OHC). Engines included are Briggs & Stratton, Clinton, Kawas
