In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your busines
The Call Up or National Service existed in Britain from 1947 until the 1960s. It was the only time that young men were expected to serve in the Armed Forces in Peace Time. It was a traumatic and revol
Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that
The goal of this handbook is to offer teacher educators a blue print for strengthening and extending traditional literacy field experiences to include service-learning components. As literacy teacher
With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The s
In an age fraught with terrorism, United States Secret Service canine teams risk their lives to safeguard the president, vice president, their families, visiting heads of state, and a host of others.
This book presents thirty-one accounts by final-year pre-service teachers, providing guidance and insights for less advanced teacher education students, and illustrating the use of life history and na
This book presents a mathematical treatment of the radio resource allocation of modern cellular communications systems in contested environments. It focuses on fulfilling the quality of service requir
This book presents an in-depth treatment of routing and wavelength assignment for optical networks, and focuses specifically on quality-of-service and fault resiliency issues. It reports on novel appr
The new look of “Red Hot” will keep the core message of the original “Red Hot”: redefining the “ginger stereotype” with a strong anti-bullying message. But this time, the focus of the conversation wil
Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound a
Disruption Is ComingWhat is it you actually offer your clients? When you provide your service or product, does the client have something they can point to—a quantifiable return? Sure, you offer a prod
Public Service Management and Employment Relations in Europe; Emerging from the Crisis? examines the consequences for public services and employment relations of the economic and financial crisis, pla
In European External Action Service, Mauro Gatti provides a legal analysis of the EU’s ‘foreign ministry’ and assesses its capability to promote coherence in EU external relations.
John Yochelson was seventeen when he first heard President Kennedy’s call, “Ask not what your country can do for you; ask what you can do for your country.” Responding to the call to public service, h
In The Encoded Cirebon Mask: Materiality, Flow, and Meaning along Java's Islamic Northwest Coast, Laurie Margot Ross situates masks and masked dance in the Cirebon region of Java (Indonesia) as an authentic expression of Islam by analyzing the objects themselves.
In his first book, William R. Mora, a 30-year fire service veteran and fire safety advocate, discusses how to prevent traumatic structural firefighter fatalities. Firefighter disorientation is defined
This series is a welcome addition for parents looking for picture books with a message. Each book delivers an encouraging message about good health and hygiene in this well established series. The cha
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing servic
From New York’s Staten Island Ferry to a double-decker bus in Washington, DC, a delightful service dog, named Tuesday, narrates this fun and exciting journey—with his disabled veteran partner—to a ver
The extent to which social media can potentially add value within various service contexts is not well understood. While at a general level it would seem that direct and immediate interactive communic
This is Cisco's authorized, self-paced, foundation learning tool for the latest version of the Cisco Designing Network Service Architectures (ARCH 300-301) exam, now required for CCDP certification. I
Economic growth is directly impacted by a multitude of different industries; in recent years, the service industry has emerged as a significant contributor to the global economy. As such, the effectiv
This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan’s perspective. As the global economy becomes more connected and competitive, many econo
Randy Stoecker has been “practicing” forms of community-engaged scholarship, including service learning, for thirty years now, and he readily admits, “Practice does not make perfect.” In his highly pe
Medical and service robotics integrates several disciplines and technologies such as mechanisms, mechatronics, biomechanics, humanoid robotics, exoskeletons, and anthropomorphic hands.This book presen
Public Service Interpreting is a hugely complex activity, encompassing human, ethical, commercial and political dimensions. It is unseen and unrecognized by most of the population but vital to those w
Technology-as-a-Service Playbook defines the tactical and strategic plays technology companies must run to build a profitable subscription business. Whether you are a pure-play cloud company or a trad
This volume gathers the peer reviewed papers which were presented at the 5th edition of the International Workshop “Service Orientation in Holonic and Multi-agent Man-ufacturing – SOHOMA’15” organized
The United States Postal Service is a wondrous American creation. Seven days a week, its army of 300,000 letter carriers delivers 513 million pieces of mail, forty percent of the world’s volume. It is
This book contains the proceedings of the 10th FSR, (Field and Service Robotics) which is the leading single-track conference on applications of robotics in challenging environments. The 10th FSR was
In-depth and systemic examination of distribution automation with specific focus on fault location and service restoration‧ Focuses on the detailed and systemic examination of fault location and servi
Service is increasingly recognized as a crucial part of academic life, and in this incredibly competitive industry, trustworthy best practice guides are notably missing. Even with supportive mentors,
This volume contains 10 articles on healthcare service quality and evaluation, covering healthcare management and decision making, operational research in medicine and health systems, information tech
This proceedings volume contains papers presented at the 2015 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2015), covering a wide
Here for the first time is the account of the essential part played by Jewish personnel in the Fire Service in the Second World War. Ever civic minded, Jews from all social backgrounds were pre-war vo
The book introduces the emerging field of service design thinking in an accessible manner to beginners and students and it broadens the knowledge and can act as a resource for experienced design profe
The Civil Service and the London County Council employed tens of thousands of women in Britain in the early twentieth century. As public employers these institutions influenced both each other and pri
What events led a veteran Secret Service agent at the top of his profession, with no political experience, to resign his position and run for office, nearly pulling off the unlikeliest of upsets as a
