This resource for prospective and in-service school administrators uses a variety of case studies to illustrate issues related to the management of instructional and non-instructional employees who fa
California-based Euser is a Master Gardener, author, and former political officer with the U.S. Dept. of State Foreign Service who worked on community development projects in several countries. She pr
Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented position
Balanced reading and writing is a pedagogical approach that incorporates both skill-based and meaning-based instruction. Written for pre-service and practicing teachers, this guide explains how to imp
Ideal for pre-service and in-service teachers, POWERFUL SOCIAL STUDIES FOR ELEMENTARY STUDENTS outlines ways to select content and teach history, geography, and social sciences more meaningfully. Hone
Manage sales, service, and marketing processes all together Find out how to manage customer information to make your business more productive Whether you're completely new to customer relationship
Mycroft Holmes’s encoded message to his brother, Sherlock, is unsubtle enough even for Dr. Watson to decipher: a matter concerning the safety of Queen Victoria herself calls them to Edinburgh&#
An inspirational commentary on the message of the Minor Prophets. Volume 2 surveys the work of Micah through Malachi and is now repackaged with a contemporary cover.
These three short prophetic books of the Old Testament each contain a dual message. On one hand are messages of impending judgment---for all peoples on the Day of the Lord, for an enemy of Israel, an
Written by residents, fellows, and attending physicians, this handbook is ideal for residents called on to do an inpatient consult, for students working on an inpatient medicine service, and for speci
A beautifully illustrated book on the life and message of Sri Ramana Maharshi, an Indian saint of recent times, Timeless in Time explores the life of this beloved holy man.
"This is a sweet, quiet story with a special message...." —School Library Journal "Barry Moser’s illustrations glow with the quiet warmth and heart of 'The Mushroom Man' and they complement so well th
Environmental life cycle assessment is often thought of as cradle to grave and therefore as the most complete accounting of the environmental costs and benefits of a product or service. However, as an
New addition to the ABC series looking at how technology can aid health careThis ABC focuses on how patient data, health knowledge, and local service information are managed during the routine tasks t
“Detachment” has been the standard message of most addiction literature for the last twenty years. The conventional wisdom offered to an addict’s loved ones has been to let the addict “hit bottom” bef
Why should I do business with you… and not your competitor?Whether you?are a retailer, manufacturer, distributor, or service provider – if you cannot answer this question, you are surely losing custom
For 1,600 years its message lay hidden. When the bound papyrus pages of this lost gospel finally reached scholars who could unlock its meaning, they were astounded. Here was a gospel that had not been
When SPECTRE contact the Secret Service, offering information about a soon-to-be-launched nuclear-powered airship called "The Golden Ghost", Bond is sent to investigate. But is the airship really in d
Experiencing Father's Embrace is an excellent resource for anyone interested in growing or ministering in the Father's love message. The author's style of writing makes this book easy to read, yet i
The Six O'Clock Scramble cookbook is a companion to Aviva's wonderful email-based newsletter service that provides busy moms with easy and nutritious meals for their families.The Scramble is a weekly
This title is a fundamental guide to routinely performed laboratory procedure in a transfusion service for dogs and cats. The goal of this title is to provide easily accessible, clinical information r
Hal Niedzviecki has a blunt message for the army of tattoo and piercing enthusiasts, bloggers, skateboard warriors, and anyone else walking around with the smug certainty that they are one of a kind:
For thirty years, Lucinda Delaney Schroeder held an unusual government position: she was one of the handful of women special agents with the U.S. Fish and Wildlife Service. Her job: to investigate cr
Jimmy Carter: U.S. President and Humanitarian profiles a man who has distinguished himself with his profound interest in public service. This unique volume provides useful information on how to becom
The central message of the book is that stakeholder participation in the governance of fisheries is beneficial, but confers responsibilities as well as rights: all stakeholders have a public duty to a
In this case study of rural health service reform in the Australian state of Victoria, Evans (director of nursing, Upper Murray Health & Community Services, Australia), Han (School of Arts and Sci
Health service human resources are key determinants of health service performance. The human resource is the largest and most expensive input into health care, yet it can be the most challenging to d
Bible translators have focused their efforts on preparing a text that is clear, natural and accurate, with the expectation that audiences will understand the message if it is in their language. Field
When the first electric trolley car entered service in Erie in 1889, it revolutionized public transportation in the region. Within a few years, Erie became a major trolley hub linking the eastern and
Covers petrol models from 1996 on, powered by 1.8L, 2.0L 4-cyl, & 2.5L 5-cyl petrol engines. Step-by-step instructions for service & overhaul operations.
A state's financial power is built on the effect its credit, property, and tax policies have on ordinary people: this is the key message of Leonard Seabrooke's comparative historical investigation, wh
The current healthcare environment has created a need for short-term, time-limited, cost-effective and brief forms of psychotherapy, emphasizing efficiency and efficacy. The central message is "don't
Decatur has a long history of patriotic service, both on and off the field of battle. Decatur volunteers participated in six major campaigns including the Black Hawk War (1832), the Mexican War (1846–
This Jaguar Mark II 3.8L Driver's Handbook contains technical data, maintenance procedures, service information and operating instructions. It details service procedures such as engine oil changing, c
An introduction to field experiences for pre-service teachers, LENSES ON TEACHING, Fourth Edition is a combined workbook and text that student teachers can use to focus their observations in elementar
