Improving service and profits should be the constant aim of the operation side of any company. This book uncovers the role of knowledge and problem solving as the cornerstones of the improvement proce
The Women's Murder Club returns in a shockingly suspenseful thriller. Plunging into a burning town house, Detective Lindsay Boxer discovers three dead bodies...and a mysterious message at the scene. W
In this compelling portrait of Paul the man, his message, and his world, Robin Griffith–Jones reveals the apostle as a brilliantly entrepreneurial witness to the transforming presence of Jesus
The message of this book is a simple one: children learn to draw by acquiring increasingly complex and effective drawing rules. In this regard, learning to draw is like learning a language, and as wit
Before we can understand the message of Jesus, we must have some knowledge of the messianic concepts of his time. He That Cometh by Sigmund Mowinckel offers the most comprehensive study available of
Stallworthy's (1895-1976) voluminous letters; his reports, photographs, and documents; his wife's diaries; and his service record and medical file with the Royal Canadian Mounted Police were deposited
You don’t need coddling; you don’t need to be told what you already know. What you need is a book that uses your experience as a Java or C++ programmer to give you a leg up into the challenges and rew
Schwab's revolutionary approach to success in the face of adversitySince its founding in 1973, Schwab has led the full-brokerage market by stressing customer service. Today, Schwab has established its
Brings together nineteen lectures by and interviews with Marshall McLuhan, the world-renowned communications theorist who coined phrases such as "the medium is the message" and foresaw the development
David Crowder redefines our perspective of God beyond imagination and helps us develop a habit of praising Him by reflecting on targeted psalms from The Message//Remix.
Geodemographic classification is ‘big business’ in the marketing and service sector industries, and in public policy there has also been a resurgence of interest in neighbourhood initiativ
A dazzling tale, told with great humour, of the last seconds of a man's life as he leaps from a nine-storey building. Matthew Viss works for the city's premier concierge service.
George Drouillard’s service to the Lewis and Clark Expedition was long obscured by the stronger light cast on the leaders and Sacagawea. Drawing from the various journals of the expedition and from ma
This fascinating new study shows how the CIA and the British secret service, in collaboration with the military alliance NATO and European military secret services, set up a network of clandestine ant
MANKIND HAS HAD 12,000 YEARS TO DECIPHER THE MESSAGE,WE HAVE ONE WEEK LEFT....There is a signal emanating from deep within the ice of Antarctica. Atlantis has awoken. Ancient monuments all over the w
Modernizing the British National Health Care Service is not just a matter of tripping in with the latest management fad in a handbasket. Peck (health services management, U. of Birmingham) and his con
Social workers, planners, health professionals, and human-service administrators spend much of their time in meetings, working in and with groups. What meaning does participation in these groups have
Unlike high-level languages such as Java and C++, assembly language is much closer to the machine code that actually runs computers; it's used to create programs or modules that are very fast and effi
The empowering new 3-step guide to combining work and life strategically, creatively, and successfully. The message is simple: Work doesn't have to be all or nothing. There are countless combination
Elana, newly graduated from the Federation Anthropological Service Academy, is sent immediately into danger on the planet Toris-a world poised on the brink of nuclear war. She is ordered to merely obs
With one of the world's most scenic backdrops as a brilliant seascape for passengers, the Ocean Shore Railroad skirted northern California's coastline to service communities south of San Francisco for
The perennial fan-favorite collection, back in print! Carnage, the spawn of Venom, has assembled an army of Spider-Man's criminally insane adversaries to spread his message of hostility, chaos and wh
Relies exclusively on open source Java software, and will be tied closely to the online material. Contains a finely tuned progression of ideas, examples and details. Shows how to use XML i
War, armed conflict in general, and military service have likely inspired more textual testimonies than any other human event. Wars shatter every boundary imaginable—from national boundaries to bodily
Ideal for the 3+ million Java developers, this fast-paced tutorial offers in-depth coverage of JavaServer Faces (JSF) -- Sun Microsystem's Web application architecture for the future. Co-written by th
Dr. Michel Cohen, named by the New York Post as the hip, "must-have" pediatrician, has an important message for parents: Don't worry so much. In an easy-reference alphabetical format, The New Basics c
An inspirational, illustrated gift book offering a message of love and commitment for couples in all stages of matrimony. Anyone who's ever said ?do?nows that a successful marriage is not founded on l
Tells the story of Marco Polo's journey to China, describing some of the things he saw while in the service of Kublai Khan. Written in graphic-novel format.
Captain Robert N. Buck retired from TWA after having flown well over two thousand Atlantic crossings and thirty-seven years of service as chief pilot and director of thunderstorm research. During Wor
Ideal for Tomcat administrators, this reference guide wastes no time on Java or JSP introductions, but gets right to the point of describing configuration files as well as administration features. Ori
Feltham (founder-director, Oxford U. Foreign Service Programme, UK) presents a primer for beginning British diplomats, covering everything from the proper etiquette at luncheons to and the protocols o
What does Eloise absolutely love love love? Well, she just adores lots of things -- The Plaza Hotel, Room Service of course, taking walks with Nanny, and Weenie's whiskers (which are wonderful). But
Temple Grandin's Animals in Translation speaks in the clear voice of a woman who emerged from the other side of autism, bringing with her an extraordinary message about how animals think and feel.Tem
A comprehensive text on guardianship for community health and social service practitioners for their work with adults who have diminished capacities. The author introduces the subject by reporting cas
With a unique focus on message, method, and medium, Convergences asks students to think about what, why, and how we communicate. What's the best way to tell the story of your life, through words or pi
In her thirteen years as special agent for the FBI, Rosemary Dew worked undercover against criminals, spies, and terrorists, earning eight commendations for her service. Despite her achievements, for
Six Sigma has taken the corporate world by storm and represents the thrust of numerous efforts in manufacturing and service organizations to improve products, services, and processes. Although Six Sig
Many scholars focus on the signs and portents of the Book of Revelation, seeking to discern some pattern or message or even, in a refutation of the teachings of Jesus, to find the secret of the date o
