Lessons Unlearned

Customer service is of particular importance in the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device.

". . . the authors sound a pessimistic note about society's short-term memory in their sobering, able history of Camille" --Booklist"This highly readable account aimed at a general audience excels a

Leadership Lessons from the World's Greatest CEOs 'Fox and Reiss have created a new leadership category'The Transformative CEO.''Rafael Pastor, CEO, Vistage InternationalBestselling author Jeffrey Fox

A Newbery Medalist and a Caldecott Medalist join forces to give an overscheduled princess a day off — and a deliciously wicked crocodile a day on.Princess Cora is sick of boring lessons. She’s sick of

Abigail dreads swimming lessons. Every time she dives into the pool, she makes a big splash, and all the girls in her class shout: Abigail’s a whale!” Abigail can see that she is larger than the other

An engagingly humorous series that teaches life lessons to youngsters through laughter and fun is presented by the author/illustrator team that created the award-winning Hooway for Wodney Wat and Tack

Leadership lessons from the iconic brand that leaders in any industry can use to drive Disney-style successDisney U tells the story of how Van France and his team started a business revolution in 1955

Out on the playground, kids are skipping rope and making trades. In the library, they’re whispering, fi dgeting, and giggling. In the classroom, they’re learning their lessons....or spinning tales abo

Who says you need lessons to start making music? With The Story Orchestra: I Can Play: Swan Lake, every child can be the star of the show. Discover the enchanting world of Swan Lake in this interactive musical storybook – just press the keys to play Tchaikovsky’s spellbinding score!The Story Orchestra: I Can Play: Swan Lake invites children to step into the story and make the music themselves – no lessons needed, just a sense of fun. With a built-in keyboard that sounds just like a piano and colour-coded notes on every page, children can play along as they follow the scenes from Tchaikovsky’s magical ballet.Using a simple one-finger method, budding musicians can learn 8 short, memorable melodies from Swan Lake, building confidence as they go. With a clear colour and letter-coded system, even the youngest players can follow along independently. And when they’re ready, there’s space to get creative and compose their own tunes using the full 14-key piano.This interactive musical book brin

Longlisted for the National Book Award! This deeply moving story shares valuable lessons about fitting in, standing out, and the beauty of joyful acceptance, from a New York Times bestselling and award-winning creator.The first picture book written and illustrated by award-winning creator Vashti Harrison traces a child’s journey to self-love and shows the power of words to both hurt and heal. With spare text and exquisite illustrations, this emotional exploration of being big in a world that prizes small is a tender portrayal of how you can stand out and feel invisible at the same time.

From the bestselling biography series Little People, BIG DREAMS, discover the life of William Shakespeare, the legendary poet and playwright. Learn about the story of William Shakespeare, the incredible playwright and poet who shaped the world of literature. Little William grew up during the Tudor era, a time long before TV or movies. But then, as now, there was storytelling, and William loved to create new stories. After getting married to his wife Anne, William moved to London to seek his fortune. He joined a theatre there and acted on stage alongside writing his own plays. His work is some of the most famous literature of all time, loved and performed across the world to this day. From the romance of Romeo and Juliet and the drama of Macbeth, to the farce of A Midsummer Night’s Dream and the comedy of Much Ado About Nothing, his works explore an enormous range of emotion, each with their own lessons about the human experience. As the book follows Shakespeare’s journey, young reade

Don’t miss the hilarious and heartfelt Oh, Carrots! from multi-award-winning creator MariajoIlustrajo.Celebrate the magic of making new friends and discover valuable lessons about kindness in this delightful, must-have story for children and families. From the award-winning creator of I Love Books comes a humorous and heartfelt story about the value of kindness and the magic of making new friends. Oh, Carrots! is the perfect choice for young children as they begin to navigate their first friendships.Mr. Rabbit lives alone, and you know what? He likes it! He enjoys peaceful moments spent reading, drinking cups of tea, and gardening—but sometimes, it can get a little too quiet . . .Luckily, spring has arrived, and that means Mr. Rabbit can plant his favorite vegetable—carrots!With some love, sunshine, and a little bit of singing, the carrots begin to grow. But one day, Mr. Rabbit spots something unusual—a wiggling carrot top! He pulls and pulls, and out pops a walking, talking carrot.Car

Ursula K. Le Guin's timeless and revered A Wizard of Earthsea is reimagined in a richly expansive graphic novel by acclaimed artist Fred Fordham, creator of stunning adaptations To Kill a Mockingbird and Brave New World."The magic of Earthsea is primal; the lessons of Earthsea remain as potent, as wise, and as necessary as anyone could dream." --Neil GaimanGed was the greatest sorcerer in Earthsea, but in his youth he was the reckless Sparrowhawk. In his hunger for power and knowledge, he tampered with long-held secrets and unleashed a terrible shadow upon the world. This is the tumultuous tale of his testing, how he mastered the mighty words of power, tamed an ancient dragon, and crossed death's threshold to restore the balance.Experience the bestselling first adventure of Ursula K. Le Guin's Earthsea Cycle as a masterly crafted graphic novel. Fred Fordham brings new life to Le Guin's iconic fantasy classic with his breathtaking illustrations and thoughtful text adaptation.

Tom has created brand new comic *Ants In Pants* to make everyone laugh. Inspiration is everywhere! There's Mr Keen's unicycle mishap and their NEW supply teacher Miss Jam (whose first name is NOT Strawberry or Traffic). BUT when Tom's comic falls into the wrong hands, everything starts to go wrong. HOW will he get himself out of this MESS? The top-of-the-class, extra special 22nd book from bestselling author and illustrator Liz Pichon.A feel-good, laugh-out-loud, packed-with-pictures Tom Gates story!The brand new Tom Gates bestseller from multi-million selling writer and illustrator Liz Pichon.Tom Gates is Ha! Ha! HILARIOUS! He's created brand new comic *Ants In Pants* to make everyone (even Delia) laugh. Inspiration for his new comic is everywhere! There's Mr Keen's unicycle mishap and their NEW supply teacher Miss Jam (whose first name is NOT Strawberry or Traffic - but it should be). Class 5F LOVE Miss Jam's lessons. Mr Fullerman, not so much. BUT when Tom's comic falls into th

A beautifully illustrated collection of 8 letters of love from a parent to a child, full of wisdom to take with them on their life's journey.A beautiful anthology of 8 stories, written as letters of love, for a special person in your life.This is a stunning, heartfelt collection of short stories, told as letters from a parent to a child, encompassing the life lessons she wants them to take out into the world. In 'Stones' a little bear builds a tower, only to see it come crashing down, but that's OK - it's the chance to start again and dream a new dream. In 'Sparks' they realise that they don't have to be good at everything all at once - they just have to begin. In 'Stars' they discover that hope is always there, if they're brave enough to look for it. Beautifully and thoughtfully illustrated, this is a book of wisdom for someone to carry close to their heart, wherever life's journey might take them.-A wonderful gift for someone you love, whether that's a child's graduation gift or a fr

An unforgettable journey into our ancient past, containing powerful lessons to learn about our future.Today there are 20 million species on our planet. Yet what we see is just a snapshot in time. 99% of earth's inhabitants are lost to our deep past. The story of what happened to these lineages--their rise and their fall--is truly remarkable.Accompanying the ground-breaking Netflix series, Life on our Planet uses the latest technology to bring long-extinct creatures back to life. It tells the story of life's epic battle to conquer and survive on Earth, showing in a new light what's been lost to us, and how life's future is now being written by us. From ancient ocean worlds and plant life's first forays onto land, to the rise and fall of the dinosaurs and the devastation of the last Ice Age, this is a sweeping view of evolution, through five extinctions and, with the arrival of humans on earth, the beginning of the sixth...With over 200 photos and images from the series created by the te

Four brothers. Two missions. One explosive read. Jennifer Lynn Barnes returns to the world of her #1 bestselling, TikTok sensation Inheritance Games trilogy, and the stakes have never been higher. Grayson Hawthorne was raised as the heir apparent to his billionaire grandfather, taught from the cradle to put family first. Now the great Tobias Hawthorne is dead and his family disinherited, but some lessons linger. When Grayson’s half-sisters find themselves in trouble, he swoops in to do what he does best: take care of the problem—efficiently, effectively, mercilessly. And without getting bogged down in emotional entanglements. Jameson Hawthorne is a risk-taker, a sensation-seeker, a player of games. When his mysterious father appears and asks for a favor, Jameson can’t resist the challenge. Now he must infiltrate London’s most exclusive underground gambling club, which caters to the rich, the powerful, and the aristocratic, and win an impossible game of greatest stakes.

An analysis of the lessons learned from tuberculosis control in Shanghai. Tuberculosis Control and Institutional Change in Shanghai, 1911-2011 is the first book on the most widespread and deadly infectious disease in China, both historically and today. Weaving together interviews with data from periodicals and local archives in Shanghai, Rachel Core examines the rise and fall of tuberculosis control in China from the 1950s to the 1990s. Under the socialist work unit system, the vast majority of people had guaranteed employment, a host of benefits tied to their workplace, and there was little mobility--factors that made the delivery of medical and public health services possible in both urban and rural areas. The dismantling of work units amid wider market reforms in the 1980s and 1990s led to the rise of temporary and casual employment and a huge migrant worker population, with little access to health care, creating new challenges in TB control. This study of Shanghai will provide valu

橋梁書《月亮莎莎》新書。一個殞落的星星為半仙子半吸血鬼的莎莎帶來來自宇宙的新朋友－精靈Nova。在Nova回到宇宙前，莎莎能施展閃亮亮魔法幫她找回失蹤的寵物貓嗎？Isadora Moon is special because she's different. Her mum is a fairy and her dad is a vampire and she's a bit of both. Isadora is observing the night sky for a school project - her class is learning everything about space and she decides to look at the stars for inspiration. But wait, what is that? Through the telescope, Isadora spots a shooting star that falls to Earth! After courageously finding the place where the star landed, Isadora discovers a new twinkling friend. Her name is Nova, she is a Glow Sprite and she is not supposed to be there. Even worse, Nova's moon kitten Pluto is lost and she needs Isadora's help to find him. Between magical campfires, space lessons, moon cheese and a glowing sleepover, Isadora will need to use all her wits to help Nova finding Pluto before her new friend has to fly back to the stars. With irresistible pink and black artwork throughout by author/illustrator Harriet Mun

由凱迪克獎獲獎插畫家暖心刻劃，爵士女伶妮娜•西蒙的生平故事，出生於北卡的一個小鎮，妮娜展開她在音樂這條道路上的尋夢之旅，她的歌聲不但代表她對音樂的熱情，更是為那時代充斥著種族歧視與平權議題的社會發聲。This illuminating and defining picture book biography illustrated by Caldecott Honoree Christian Robinson, tells the story of little Eunice who grew up to become the acclaimed singer Nina Simone and her bold, defiant, and exultant legacy.Born Eunice Kathleen Waymon in small town North Carolina, Nina Simone was a musical child. She sang before she talked and learned to play piano at a very young age. With the support of her family and community, she received music lessons that introduced her to classical composers like Bach who remained with her and influenced her music throughout her life. She loved the way his music began softly and then tumbled to thunder, like her mother’s preaching, and in much the same way as her career. During her first performances under the name of Nina Simone her voice was rich and sweet but as the Civil Rights Movement gained steam, Nina’s voice soon became a t

本書由知名藝術家兼教師 Sarah Simblet 編寫，透過實用的步驟教學與經典名作示範，帶領讀者從基本筆觸開始，練習形體、明暗與透視，進而觀察與描繪生活中的人事物。不論你是初學者，還是想重新拾起畫筆的愛好者，都能在書中找到靈感，慢慢建立屬於自己的繪畫節奏與視角。Develop your drawing skills and rediscover the world around you with this innovative and beautifully illustrated book.In Drawing for the Artist, acclaimed artist and teacher Sarah Simblet teaches you how to draw by combining practical lessons with examples of both her own work and some of the world's greatest drawings. She introduces all the key drawing materials, then shows you how to master the basic elements of drawing in a series of step-by-step drawing classes, covering topics ranging from simple mark-making to establishing form, creating tone, and conveying perspective.You will learn how to explore a wide variety of subjects, from still life, plants, and animals to portraits, the human body, landscapes, and buildings, all introduced with outstanding drawings by famous artists. The bestselling author of Anatomy for the Artist and Botany for the Artis

"Read it for no other reason than to learn Bob's Seven Immutable Laws of Business. . . . This is vintage Bob-contrarian, thoughtful, and he's really fun to read."—Forbes In this edition of Bob Lutz's bestselling account of the business philosophy with which he revolutionized Chrysler and much of the automotive industry, Lutz reveals his unique brand of creative management. Readers will learn many lessons herein, including why the key to success in any business is maintaining a positive tension between the creative minds and the buttoned-up financial minds, and how to attract, motivate, and strategically deploy each type throughout an organization. This book features a new introduction and an epilogue in which Lutz introduces an eighth law that helps today's business leaders put his famed Seven Immutable Laws of Business into sharper perspective. Robert A. Lutz (Scarsdale, NY) is General Motor's Vice Chairman of Product Development and Chairman of GM North America.

Eight full years later, the key lessons from the biggest financial downturn since the Great Depression still remain unlearned. But not only do the misguided financial practices that nearly t

How does a leader respond in times of war and chaos? This was the central question the great Chinese military strategist, Sun Zi, sought to answer over 2,000 years ago in his classic book, The Art of War. In this book, you will read about the famous battles fought in China across the different dynasties. You will learn the lessons Sun Zi taught in The Art of War and appreciate the timelessness of his insights!Taking classic stories from Asia and the West, Pop! Lit for Kids reimagines them into easy-to-read stories that provide the perfect introduction to classic tales. The most well-loved stories from around the world have been adapted into a form that will excite and entertain children everywhere.Series features:在戰爭和混亂時期，領導者如何應對？ 這是中國偉大的軍事家孫子 2000 多年前在他的經典著作《孫子兵法》中尋求回答的核心問題。 在這本書中，您將了解中國各個朝代發生的著名戰役。 您將學習孫子在《孫子兵法》中所教授的課程，並欣賞他的見解的永恆性！取材自亞洲與西方的經典故事，《Pop! Lit for Kids》將它們重新想像成易於閱讀的故事，為經典故事提供了完美的介紹。 來自世界各地最受歡迎的故事已被改編成能夠讓世界各地的孩子們興奮和娛樂的形式。系列特點：增強詞彙量：我們的兒童讀物旨在以有趣且引人入勝的方式提高詞彙技能，幫助孩子擴大詞彙庫並提高語言能

THE ESSENTIAL MARKETING WISDOM OF PETER DRUCKER "Bill Cohen's interpretation of Drucker's work has never been needed more than today, when marketing spells the difference between success and failure."

Do you pay a visit to Bedford Falls every Christmas? Does December feel incomplete without a reminder that “no man is a failure who has friends”? If George and Mary Bailey are annual guests at your ho

"This book is about leadership, because we need a new brand of business and political leaders who know who they are. We need leaders who can relate spiritually and humanely to their fellow human being

Praise for Banker to the World“No one knows better nor has more and better experience across the globe over the last 40 years in diagnosing and managing risks involving sovereign countries and major c

Previously unpublished talks from the Father of Modern Management Throughout his professional life, Peter F. Drucker inspired millions of business leaders not only through his famous writings but als

The book that you are considering buying is nothing short of a VIP Pass to Enlightenment, written by the UFC's most infamous and feared destroyer of men—Chael P. Sonnen.Backwoodsmen and unlearned folk

McLaren (Chinese, La Trobe U., Melbourne) analyzes examples of a Chinese oral narrative form favored by unlearned classes in the late imperial period during the 15th century. They are part of a body o

Gramma Lessons is an endearing and subtly comical series of instructions for grandmothers from children.In Gramma Lessons, based on his current experience and observations, a young grandson educates h

Franklin tells his music teacher, Mrs. Panda, that he does not need to practice the handbell because he is taking piano lessons, but when his grandmother starts giving him lessons, he doesn't practice

Primary Language Lessons is a drill book, but with a difference. Imaginative lessons and short, jargon- free instructions for teachers make it a pleasure for both students and teacher.Serl makes libe

Heath McKenzie: Life Lessons 成長繪本 (共5本精裝)

In Ten Short Lessons in Artificial Intelligence and Robotics, leading expert Professor Peter J. Bentley breaks down the fast-moving world of computers in the time of automata into ten pivotal lessons,

As a new age of space exploration dawns, Ten Short Lessons in Space Travel takes a timely look at the ten fundamental lessons in the discoveries and explorations of outer space. From the amazing techn

A steamy contemporary YA romance by New York Times best-selling author Sophie Jordan about a girl with a bad reputation giving lessons on how to attract guys for some extra cash—only to fall for her c

Guitar World: Hard Rock Lead Guitar Master Class by Joel Hoekstra features 12 video lessons from one of today's most talented and creative pro rock guitarists. Lessons include: Unusual Arpeggios * Hen