Service Learning

Interactive Student Centered Learning: A Cooperative Approach to Learning concentrates on Student Centered Learning (SCL) which encompasses Active Learning (AL), Cooperative Learning (COL), Collaborat

Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service

Interactive Student Centered Learning: A Cooperative Approach to Learning concentrates on Student Centered Learning (SCL) which encompasses Active Learning (AL), Cooperative Learning (COL), Collaborat

This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, but

This book outlines models for service delivery in special education programs. It addresses the history of special education, various service delivery models, ethics, and service delivery model evaluat

Student Veterans and Service Members in Higher Education bridges theory to practice in order to better prepare practitioners in their efforts to increase the success of veteran and military service me

Student Veterans and Service Members in Higher Education bridges theory to practice in order to better prepare practitioners in their efforts to increase the success of veteran and military service me

Human Service Organizations in the Disaster Context explores the efforts of human service practitioners to support communities facing the impacts of large-scale hazardous events. Using the stories of

Sanderson and Miller present service providers, health and human service policy makers, and a variety of other professions allied with service provision with a guidebook to Individual Service Funds as

The service sector accounts for the lion’s share of economic activity within developed economies (e.g. over 70% of UK GDP). This is a fact that seems to be largely lost in the vast majority of managem

This SpringerBrief explores the internal workings of service systems. The authors propose a lightweight semantic model for an effective representation to capture the essence of service systems. Key to

With the cost of service dogs skyrocketing and waiting lists for trained service dogs extending out several years, more and more people are considering training their own service dog. If you are one o

With the pressure of time-based competition increasing, and customers demanding faster service, availability of service parts becomes a critical component of manufacturing and servicing operations. Se

Service orchestration techniques combine the benefits of Service Oriented Architecture (SOA) and Business Process Management (BPM) to compose and coordinate distributed software services. On the other

The history of the lifeboat service from East Anglia to East Sussex. Covering both daring rescues and the boats in service.

In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “produ

Identifying a form of government intervention in social and economic affairs called public service liberalism, Alan Stone looks to that ideology to confront the problems of the 1990s and beyond. He sh

Public service broadcasting is in the process of evolving into ?public service media” as a response to the challenges of digitalization, intensive competition, and financial vulnerability. While many

How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business? Over the last decade, the business environment of capital goods manufacturers has changed dramatically. Few capital goods manufacturers are able to outrun the competition with pure product-related technologies and innovation alone. For this reason they have added services to products as a way of responding to eroding margins and the loss of strategic differentiation through product innovation and technological superiority. Based on over twelve years of research, this book provides academics and business professionals with a thorough overview of the strategies available for value creation through service business development. It features case studies and covers a wide range of topics, including emerging issues such as service business in small and medium-sized companies, business innovation thr

A sequel to Elvis and the Underdogs finds Benji investigating a distress signal sent by his former service dog, Elvis, who has stumbled onto some dangerous state secrets. 40,000 first printing.

Expert guidance on developing a green building service life planFilled with step-by-step instructions, Preparing a Building Service Life Plan for Green Buildings explains how to create a framework for

The only book you need to raise customer service to a world-class level—from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service “parable,” I Care—Do You?

Membership in Service Clubs provides the first rigorous assessment of the activities of Rotary, a global service organization founded in 1905 that implements projects and helps build goodwill and peac

Management and Technology in Knowledge, Service, Tourism and Hospitality 2013 contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, touri

Power, service, and humility in the New Testament

The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service

In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries de

The first accessible introduction to the principles and applications of Service-Dominant Logic, written by the world-leading authors of this perspective.

The first accessible introduction to the principles and applications of Service-Dominant Logic, written by the world-leading authors of this perspective.

"Transforming service into extraordinary guest experiences--with repeat business the rewardFor the past decade, Remarkable Service has been the most comprehensive guide to standard-setting restaurant

Virtually all nontrivial and modern service related problems and systems involve data volumes and types that clearly fall into what is presently meant as "big data", that is, are huge, heterogeneous,

FSR, the International Conference on Field and Service Robotics, is the leading single track conference of robotics for field and service applications. This book presents the results of FSR2012, the e

Level: A1, A2 & B1DescriptionCareer Paths: Food Service Industries is a new educational resource for food service professionals who want to improve their English communication in a work environment. I

Music Across the Senses provides music educators with practical ideas for facilitating student music listening skill development. Written both for in-service and pre-service music educators, the book

Music Across the Senses provides music educators with practical ideas for facilitating student music listening skill development. Written both for in-service and pre-service music educators, the book

Effectively Managing Human Service Organizations is and continues to be a highly used core textbook for courses on human service/social work administration. The book is highly practical and takes stud

Developing Nonprofit and Human Service Leaders comprehensively prepares students with the skills to successfully manage human service organizations. Authors Larry D. Watson and Richard Hoefer explore

Social Customer Service is new. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forev

How can an internal service providers create value?How can you add value when you don’t have “real” clients? Whether IT, HR, finance, legal, logistics or other, internal service providers are being as

Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal customers”. Until now higher education professional