Freedom from Command and Control: Rethinking Management for Lean Service, by John Seddon, applies the Toyota Production System (TPS) to service organizations. It explains how the traditional command-
A roadmap to consistent, high-quality service for any organizationA service is typically something created to serve a paying customer, whether internal or external. Some services consist of several pr
"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource
Using a framework they call the "service-choice spiral," the Brinkerhoffs explore career paths in international and public service, focusing on development management positions. They offer practical a
Goel, a Six Sigma expert at TRW Automotive, presents a strategic, operational, and design perspective of Six Sigma for the service environment, covering the role of services in the economy, service be
This book explores the political context within which the civil service operates, including the role of the central government in Hong Kong SAR civil service policy making, the changing leadership ro
This book examines the multi-faceted responsibilities of an automotive service consultant. It outlines task-oriented procedures for day-to day operations and provides an understanding of how service
The Civil Service Commision was created in 1855 and became the key institution in the development of the British civil service. Its work was primarily the recruitment of civil servants by fair methods
Service-learning, a teaching and learning approach that uses the provision of community service as a vehicle for learning, continues to be of interest to those working in K-12 and higher education. Bi
Although service-learning programs can have diverse theoretical roots, faculty who engage their students in service-learning may not be be cognizant of alternatives to the one they adopt. This book pr
Service-learning has many definitions based on how a service program is structured in a particular institution. For this book, it is defined as a structured learning experience that combines community
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human res
The Measure of Service Learning will be a valuable resource for program evaluators and researchers who want to inform the practice of service learning. This useful volume provides an extensive compil
The Minister's Service Manual is an essential tool for pastors of any denomination in preparing for worship services, weddings, funerals, benedictions, dedications, baptisms, and more. This handy vol
This pioneering eight-book series offers automotive repair shop owners and those wanting to be shop owners the necessary business and customer service skills to run a successful automotive service fac
Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenienc
Reveals the behind-the-scenes strategies, principles, and processes of the Disney approach to exceptional customer service, which emphasizes the best ways to provide quality service to one's customers
The First Responder Handbook: Fire Service Edition is an information-packed guide providing first responder education for fire service professionals. Written by emergency response experts and specifi
Service-learning is an approach to teaching that involves student community service as a means for achieving academic goals. Contributors explore multidisciplinary dimensions their implications for t
Stresses the relationship between service learning and multicultural education in the classroom, emphasizing the need for teachers to perform community service to gain new insight into teaching about
A simple introduction to the work food service workers do, discussing where they work, what they wear, and how they are important to the communities they serve.
Written by a former college instructor with extensive service learning experience, this brief book will help students understand the value of service learning, find a appropriate placement, and have a
An Alternate Selection of the Literary GuildR John Jakes, the acclaimed author of the #1 New York Times bestselling North and South Trilogy, returns to the Civil War with On Secret Service—the story
Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be
Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be
This book represents the 18th of AAHE’s series on service-learning in the disciplines and focuses on service-learning strategies and models in biology. Although, there are obvious applications for ser
This book represents the 14th in the Service-Learning in the Disciplines Series and concentrates on how service-learning can be successfully incorporated in engineering programs, a discipline to which
The question that animates volume, 16th in the Service-Learning in the Disciplines Series, is: Why connect service-learning to history courses? The contributors answer that question in different ways
This volume, seventh in the Service-Learning in the Disciplines Series, explores the important lessons women’s history and women’s studies hold for the broader service-learning community and the criti
Provides an overview of the developments in the use of robots in the service industry worldwide. Individual chapters present both robots that have already been realized as well as prototypes that per
Eighth in AAHE’s Service-Learning in the Disciplines Series, this volume shows how service-learning is not only a strategy for preparing community-responsive and competent health physicians, but also
Administrators and their Service is a historical study of the Sarawak Administrative Service. It traces its evolution from the 1840s soon after the founding of the Brooke Raj, with its heavy reliance
Eleventh in AAHE and Campus Compact’s series on service-learning in the disciplines, this book focuses on incorporating service-learning in communication, one of the fastest growing disciplines in hig
Ninth in the Service-Learning in the Disciplines Series, this book discusses the pervasive use of service-learning in environmental studies programs and explains why it often is a required part of the
Tenth in the Service-Learning in the Disciplines Series, this book shows how both peace studies and service-learning have been developing new ideas of how social learning takes place as a community pr
The editors and authors of this book, seventh in the Service-Learning in the Disciplines Series, bring their own sociological wisdom and imagination to demonstrate how service-learning can effectively
In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. This wise and inspiring book by Leonard Berry, our leading service e
