DescriptionThe Service Essentials series features 16 units with four review units.Key Features‧Vocabulary related to specific facets of the restaurant industry‧Targeted conversations one is likely to
This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know b
D2D-based proximity service is a very hot topic with great commercial potential from an application standpoint. Unlike existing books which focus on D2D communications technologies, this book fills a
Ten houses of refuge, unique to Florida’s east coast, were constructed by the US Life-Saving Service between 1876 and 1886. When ships traveling along the almost uninhabited coast were grounded or wre
Educators from Europe, Brazil, the United Arab Emirates, and the US provide 17 essays on in-service teacher training. They address how to design and conduct it, including planning, delivery, and f
Researchers extend RAND’s dynamic retention model for Defense Department civil service workers, add costing capability, and simulate the effects of mandating workers to pay a larger share of contribut
Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.• Helps librarians build
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your busines
The Call Up or National Service existed in Britain from 1947 until the 1960s. It was the only time that young men were expected to serve in the Armed Forces in Peace Time. It was a traumatic and revol
To become a competent social worker, it is essential to know the perspective of the service users. Therefore, service users are more and more included in field research projects and the instruction of
Up until now, the majority of literature about service learning has focused on urban areas, while comparatively little attention has been paid to activities in rural communities. The Landscape of Rura
The goal of this handbook is to offer teacher educators a blue print for strengthening and extending traditional literacy field experiences to include service-learning components. As literacy teacher
Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that
The goal of this handbook is to offer teacher educators a blue print for strengthening and extending traditional literacy field experiences to include service-learning components. As literacy teacher
With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The s
This volume examines ways in which service delivery to individuals with autism can be improved from both ends of the basic-applied research spectrum. It introduces the concept of translational scholar
In an age fraught with terrorism, United States Secret Service canine teams risk their lives to safeguard the president, vice president, their families, visiting heads of state, and a host of others.
This book outlines principles and methods of military leadership that can be used in public service. It addresses false assumptions about the gap between military experience and other public servic
This book presents thirty-one accounts by final-year pre-service teachers, providing guidance and insights for less advanced teacher education students, and illustrating the use of life history and na
This book presents a mathematical treatment of the radio resource allocation of modern cellular communications systems in contested environments. It focuses on fulfilling the quality of service requir
This book presents an in-depth treatment of routing and wavelength assignment for optical networks, and focuses specifically on quality-of-service and fault resiliency issues. It reports on novel appr
Public-service executives, both elected and appointed within the public and nonprofit sectors, are retiring at record levels, and the number of Americans reaching age sixty-five annually will continue
The second edition of Human Rights and Social Justice: Action and Service for the Helping and Health Professions shows students and professionals in the helping and health professions how to
Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound a
Disruption Is ComingWhat is it you actually offer your clients? When you provide your service or product, does the client have something they can point to—a quantifiable return? Sure, you offer a prod
Acclaimed as the "the most objective prosecutors in the world", the German prosecution service has long attracted the attention in the past of comparative law scholars. At first glance, the institutio
Public Service Management and Employment Relations in Europe; Emerging from the Crisis? examines the consequences for public services and employment relations of the economic and financial crisis, pla
Booty Camp Dating Service is a wildly successful matchmaking company. The twist? Well, Wolf Saber --who inherited his gift-- is NEVER wrong when he matches people. It’s a gift passed down from his gra
In European External Action Service, Mauro Gatti provides a legal analysis of the EU’s ‘foreign ministry’ and assesses its capability to promote coherence in EU external relations.
Integrating Human Service Law, Ethics and Practice introduces students to the legal process and ethical considerations necessary for their understanding of practice within the human services sector. U
John Yochelson was seventeen when he first heard President Kennedy’s call, “Ask not what your country can do for you; ask what you can do for your country.” Responding to the call to public service, h
Explore service learning scholarship, and important elements of program design that achieves both leadership learning and community impact. This volume provides an overview of the most up-to-date thin
In his first book, William R. Mora, a 30-year fire service veteran and fire safety advocate, discusses how to prevent traumatic structural firefighter fatalities. Firefighter disorientation is defined
These further enthralling exploits of Sir Leonard Wallace, the famous Chief of Secret Service and his no less famous lieutenants, Shannon and Cousins – cool, resolute, daring men, ready in an instant
Each new print copy of Brannigan’s Building Construction for the Fire Service, Enhanced Fifth Edition also includes Navigate 2 Advantage Access that unlocks a complete eBook, Study Center, homework an
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing servic
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing servic
From New York’s Staten Island Ferry to a double-decker bus in Washington, DC, a delightful service dog, named Tuesday, narrates this fun and exciting journey—with his disabled veteran partner—to a ver
The extent to which social media can potentially add value within various service contexts is not well understood. While at a general level it would seem that direct and immediate interactive communic
