商品簡介
Companies flying high on economic good times may be in danger of forgetting the business fundamentals that underlie their success. Increased focus on the bottom line, competitive strategies, and financial goals divert attention from the primary source of every company's good fortune-the customer. The Portable MBA in Marketing, Second Edition is dedicated to the principle that the only guarantee for continued success is a consistent focus on and attention to customer needs, preferences, and expectations.
This powerful tool for business success in the twenty-first century furnishes bright, ambitious managers with a solid grounding in MBA-level marketing theory and practice. Fully updated and expanded, this new edition emphasizes fresh marketing strategies and cutting-edge marketing concepts and techniques that help keep you in touch with your customers. It focuses on the key issues facing companies today, including how to outperform competitors, anticipate future trends, improve advertising and sales, build customer loyalty, and market on the Internet.
Witty, well-written, and packed with plenty of new real-world examples, The Portable MBA in Marketing, Second Edition brings you up to date with the latest marketing ideas and techniques, including:
New negotiation skills for salespeople
Current marketing strategies
Innovative approaches to qualitative research that deepen your understanding of your customers
Hot topics such as cohort marketing, person-to-person marketing, and marketing on the Internet
Written by two leading educators/marketing consultants and drawing material from the world's finest MBA programs, The Portable MBA in Marketing, Second Edition covers all the marketing innovations of the past decade in an engaging, accessible format that gets you to the information you need quickly and easily. It's the fastest way to give yourself the intellectual currency you need to market your products, services, and ideas at a whole new level.
The Portable MBA Series
The Portable MBA, with over 350,000 copies sold, continues to provide instant "MBA literacy" to managers, professionals, and business owners. Wiley's Portable MBA Series now takes this idea one step further by providing readers with a continuing business education. Titles provide comprehensive coverage of the primary business functions taught in MBA programs, as well as focused coverage of today's vital business topics. SERIES TITLES: Core Curriculum
The Portable MBA, Third Edition
The Portable MBA in Economics
The Portable MBA in Entrepreneurship, Second Edition
The Portable MBA in Finance and Accounting, Second Edition
The Portable MBA in Investment
The Portable MBA in Management
The Portable MBA in Marketing, Second Edition
The Portable MBA in Strategy
Vital Business Topics
Real-Time Strategy
New Product Development
Total Quality Management, Second Edition
Psychology for Leaders
Market-Driven Management
Also Available The Portable MBA Desk Reference The Portable MBA in Entrepreneurship Case Studies Praise for The Portable MBA in Marketing, Second Edition
"I'm really 'gung-ho' about this book. If you follow its advice, your customers will become your 'raving fans.' Everyone needs to understand and apply these essential principles to attract and retain delighted customers." —Ken Blanchard, author of the bestseller The One Minute Manager
"Helps you keep your eye on the all-important marketing ball. Infused with turbocharged examples and the latest cutting-edge concepts. . . . [You'll learn] winning strategies and actions that will propel you successfully well beyond the millennium. This fully revised book will do wonders to improve your marketing game!" —Scott H. Creelman, Executive Vice President Spalding Sports Worldwide
作者簡介
CHARLES D. SCHEWE, PhD, advises clients including Kellogg, IBM, RJR Nabisco, Coca-Cola, and Procter & Gamble on strategic planning, marketing research, and how to appeal to America's aging marketplace. He is a principal at Lifestage Matrix Marketing and a full professor at the University of Massachusetts at Amherst. He has authored ten books and more than fifty articles on marketing.
ALEXANDER HIAM has worked as a marketing manager and currently provides consulting, training, and research services to clients such as General Motors, Whirlpool, and The Vermont Country Store. He is the author of a dozen books, including Marketing for Dummies, The Vest-Pocket Marketer, and The Entrepreneur's Complete Sourcebook.
目次
REDISCOVERING THE MARKETING CONCEPT.
The Essence of Marketing: The Customer First, Last, and Always.
Marketing and Strategy: Using Tested Concepts and New Ideas for Marketing Strategy.
The International Challenge: Planting Your Flag Abroad-and Helping It Take Root.
ACHIEVING MARKETING INSIGHT.
Marketing Research and Information: The Search for Customer Insight.
Profiling Markets and Forecasting Sales: The Art and Science Behind the Numbers.
Understanding Buyer Behavior: Customers on the Couch.
Segmentation, Targeting, Positioning: From Mass Marketing to One-to-One with the Customer.
APPLYING MARKETING TECHNIQUES.
Product Development: The Business of Innovation.
Product Management: Birth, Death, and Sometimes Resurrection.
The Nature of Pricing: Making Money and Capturing the Customer.
The Distribution Function: Innovative Guidelines for Profitability.
Promotiom: The Many Faces of Marketing.
Notes.
Glossary.
Resources.
Index.
